Luxury Front Office Duty Manager - Lead Guest Experiences

Salter Brothers Hospitality; Bullatale; Sur place; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Discounts across luxury hotels and spa

Friends and family discounts

Employee Assistance Program (EAP)

Caring and progressive culture

Résumé du poste

Salter Brothers Hospitality is seeking a full-time Front Office Duty Manager for Spicers Potts Point, a luxury 20-room boutique hotel. You will lead front desk and housekeeping to deliver flawless guest experiences from check-in to departure.

Join a close-knit team that values warm hospitality, professional presentation, and proactive problem-solving, with duties across operations, guest relations, and revenue opportunities.

Qualifications

• Minimum 1–2 years’ experience in a Front Office Supervisor or Duty Manager role within hotel or luxury accommodation.
• Experience with hotel management systems (RMS, Opera or similar).
• Strong understanding of luxury hospitality service standards with ability to create personalised guest experiences.
• Excellent communication and interpersonal skills with guests, team members and stakeholders.
• Proven problem-solving and decision-making ability under pressure.
• Strong organizational skills and attention to detail across operations.
• High standards of personal presentation and professionalism aligned with brand expectations.
• Flexibility to work a rotating roster including weekends, evenings and public holidays.

Responsabilités

• Deliver exceptional front office experiences with warm, genuine service.
• Lead, mentor, and inspire front office and housekeeping teams to deliver personalised guest experiences.
• Act as the key contact for guest enquiries and manage escalations professionally.
• Serve as Duty Manager on shifts, overseeing hotel operations, guest satisfaction, and safety.
• Oversee daily front office operations, including arrivals, departures, reservations, and communications.
• Manage daily reporting, audit procedures, and front office systems for accuracy and compliance.
• Make timely, confident decisions in fast-paced situations to optimise outcomes.
• Identify opportunities to enhance revenue through room upgrades and tailored guest experiences.
• Maintain high presentation standards across front office and public areas.

Connaissances

Front office management

Customer service

Leadership

Communication

Problem solving

Organizational skills

Outils

RMS

Opera

Description du poste

Salter Brothers Hospitality is seeking a full-time Front Office Duty Manager for Spicers Potts Point, a luxury 20-room boutique hotel. You will lead front desk and housekeeping to deliver flawless guest experiences from check-in to departure.

Join a close-knit team that values warm hospitality, professional presentation, and proactive problem-solving, with duties across operations, guest relations, and revenue opportunities.