Hotel All Rounder

Salter Brothers Hospitality; Brisbane; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Discounts across hotels

Friends and family discounts

Employee Assistance Program

Career development opportunities

Job summary

Salter Brothers Hospitality's Spicers Balfour in Brisbane is seeking a Hotel All Rounder to deliver outstanding guest service across Front Office and Food & Beverage. You will welcome guests, manage check-ins/check-outs, assist with enquiries, and support breakfast, bar and restaurant service.

The role requires 1–2 years in luxury hotel Front Office or Guest Services, an RSA certificate (or willingness to obtain one), and a detail-oriented, can-do attitude with flexibility to work across hotel

Qualifications

• 1–2 years experience in luxury hotel Front Office or Guest Services.
• RSA certificate or willingness to obtain one.
• Strong communication and attention to detail.

Responsibilities

• Deliver exceptional guest service across Front Office and Food & Beverage operations.
• Welcome guests, manage check-ins and check-outs, and assist with guest enquiries.
• Coordinate reservations, guest itineraries and billing processes.
• Support breakfast, bar and restaurant service as required.
• Provide local recommendations and personalised service to enhance the guest experience.
• Forge relationships with guests and locals to promote clientele loyalty & retention.
• Maximise opportunities to upsell products and experiences that suit guest needs.
• Process payments accurately and handle cash, credit card transactions, and room charges.
• Ensure the restaurant is presented to a high standard and assist with events as needed.
• Maintain a safe, positive and collaborative workplace environment.

Skills

Guest services

Front Office

Food & Beverage

Education

RSA certificate

Job description

Salter Brothers Hospitality – New Farm QLD

We have an exciting opportunity for a Hotel All Rounder to join the team at Spicers Balfour, Brisbane.

About Spicers Balfour

Nestled within a beautifully restored Queenslander in Brisbane's leafy New Farm, Spicers Balfour is an intimate boutique retreat offering understated luxury and personalised service. With just 17 thoughtfully designed rooms, the hotel blends timeless elegance with contemporary comfort, creating a warm and welcoming escape moments from the city.

At the heart of the experience is The Balfour Kitchen & Bar, where guests enjoy refined, produce-driven dining in a relaxed yet sophisticated setting. Showcasing seasonal ingredients and modern Australian flavours, the restaurant and rooftop bar deliver memorable culinary experiences, from leisurely breakfasts to intimate dinners and evening cocktails overlooking the Brisbane skyline.

What you’ll be doing…

• Deliver exceptional guest service across Front Office and Food & Beverage operations.
• Welcome guests, manage check-ins and check-outs, and assist with guest enquiries.
• Coordinate reservations, guest itineraries and billing processes.
• Support breakfast, bar and restaurant service as required.
• Provide local recommendations and personalised service to enhance the guest experience.
• Forge relationships with guests and locals to promote clientele loyalty & retention.
• Maximize and identify opportunities to sell products & experiences that suit the needs of our guests.
• Process payments accurately and efficiently. Handle cash, credit card transactions, and room charges according to hotel policies.
• Ensure the restaurant is presented to a high standard at all times, oversee the setup and breakdown of dining areas, assist with the setup and service of special events, banquets, and private functions as needed.
• Maintain a safe, positive and collaborative workplace environment.

You’ll thrive in this role if you have...

• A minimum of 1-2 years' experience within a luxury hotel Front Office or Guest Services role.
• An RSA certificate (or willingness to obtain one).
• Strong communication skills and excellent attention to detail.
• A positive, hands-on attitude and willingness to work across multiple areas of the hotel.
• Flexibility to work a rotating roster, including weekends and public holidays.
• A passion for Brisbane and sharing the city's best experiences with guests.

Salter Brothers Hospitality Benefits

• Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
• Friends and family discounts;
• Access to Employee Assistance Program (EAP);
• Caring and progressive culture where all team members are celebrated & recognised regularly;
• Opportunities for career development and mobility across our 20+ Australian properties (and growing!).