Retreat Manager

Salter Brothers Hospitality; Bullatale; Sur place; AUD 80 000 - 110 000; Plein temps

Résumé du poste

Salter Brothers Hospitality’s Spicers Potts Point in Sydney seeks a Retreat Manager to lead a luxury boutique retreat, delivering exceptional guest experiences and developing a high-performing team.

This hands-on leadership role requires strong operational oversight, financial acumen, and a passion for hospitality. You will drive revenue, maintain brand standards, and ensure seamless day-to-day operations across front office and rooms divisions.

Qualifications

• Minimum 2-3 years experience as Hotel Manager or equivalent in luxury/boutique settings.
• Strong front office/rooms division knowledge preferred.
• Solid understanding of P&L, COGS and business expenses.
• Proven ability to lead, motivate and grow guest-centric teams.

Responsabilités

• Lead, coach and develop a passionate hospitality team.
• Deliver exceptional guest experiences that exceed expectations.
• Maintain the highest standards of product quality, service and presentation.
• Drive operational excellence and continuous improvement.
• Manage the financial performance including revenue, expenses and profitability.
• Champion the Spicers brand and drive bookings locally.
• Oversee day-to-day operations, compliance, reporting and admin.

Connaissances

Hotel management

Staff leadership

P&L management

Hospitality operations

Description du poste

Salter Brothers Hospitality – Potts Point NSW

Spicers Potts Point is seeking it's next Retreat Manager!Rare opportunity to lead a luxury boutique retreat in the heart of Sydney! This hands-on leadership role is perfect for a hospitality professional who thrives on creating exceptional guest experiences, developing high-performing teams, and driving commercial success

About Spicers Potts Point

Nestled in the midst of Potts Point on the edge of the Sydney CBD, Spicers Potts Point combines an urban feel with a welcoming and congenial atmosphere. Three Victorian terrace houses have been meticulously restored with their immaculate facades lining one of Sydney’s most picturesque avenues. The interior is light-filled, drawing inspiration from Sydney’s iconic beaches and ocean. Visitors to the hotel can enjoy a drink at the reception bar, breakfast in the Garden Room or retreat to one of the 20 stylishly renovated suites.

About Salter Brothers Hospitality

Salter Brothers Hospitality currently operates 19 retreat hotels and estates; more than 29 restaurants and bars; 8 Spas and is proud to have over 1100 passionate team members employed in the business all dedicated toachieving ‘the art of hospitality'.

The role and key duties

Lead, coach and develop a passionate team of hospitality professionals.

Deliver exceptional guest experiences that consistently exceed expectations.

Ensure the highest standards of product quality, service delivery and presentation.

Drive operational excellence and identify opportunities for continuous improvement.

Manage the financial performance of the business, including revenue, expenses and profitability.

Champion the Spicers brand locally, building awareness and driving bookings.

Oversee day-to-day operations, compliance, reporting and administrative requirements.

This is how you’ll know you’re right for this role…

A minimum of 2-3 years experience as a Hotel Manager, Operations Manager or Assistant General Manager from a luxury or boutique hotel environment;

Strong understanding of Front Office, Rooms Division and/ or Hotel operations;

An affinity for numbers with a strong understanding and ability to manage the P&L, COGS and all business expenses;

A high level of business acumen. You must understand how to operate and market your own business and maximise revenue across all departments;

Excellent communication skills, a professional and friendly demeanour and a willingness to tackle every aspect of the business with a hands-on approach and a positive attitude;

Passion, energy and enthusiasm and a proven track record of leading, motivating and growing successful and loyal teams.