Front Office All-Rounder – Flexible Shifts & Upgrades

Accor Apartments & Realty; Sydney; On-site; AUD 52,000 - 66,000; Full time

Job summary

Accor Apartments & Realty is seeking a Front Office All Rounder to support guests from inquiry to checkout. You will manage reservations, answer inquiries, and assist with modifications while offering upgrades to enhance their stay.

Ideal candidates bring strong customer service, hospitality exposure, and comfort with reservation systems. A flexible rotating schedule, including evenings and weekends, is expected.

Qualifications

• Demonstrated customer service focus and strong communication skills.
• Previous hospitality experience is preferred.
• Familiarity with reservation and property management systems is a plus.
• Ability to handle payments accurately and securely.
• Calm under pressure and a problem-solving mindset.

Responsibilities

• Manage reservations via phone, email, and online platforms with accurate information on availability and rates.
• Serve as first point of contact for inquiries, modifications, and cancellations.
• Allocate rooms based on guest preferences and business needs.
• Process payments accurately and securely.
• Suggest upgrades and additional amenities to enhance guest stays.
• Maintain accurate reservation records for smooth check-ins/check-outs.
• Assist with guest complaints and turn issues into positive experiences.

Skills

Customer service

Excellent communication

Hospitality experience

Reservation support

Team player

Flexible schedule

Tools

Property Management System / PMS

Job description

Accor Apartments & Realty is seeking a Front Office All Rounder to support guests from inquiry to checkout. You will manage reservations, answer inquiries, and assist with modifications while offering upgrades to enhance their stay.

Ideal candidates bring strong customer service, hospitality exposure, and comfort with reservation systems. A flexible rotating schedule, including evenings and weekends, is expected.