Guest Service Agent

Ibis Budget; Gosford; On-site; AUD 30,000 - 39,000; Full time

Job summary

Ibis Budget Gosford is seeking a Guest Service Agent / Hotel All-Rounder to join our team. You will greet guests, check them in and out, and help maintain breakfast service in a fast-paced, friendly environment.

Experience is welcome but not essential, as full training will be provided. The ideal candidate will show a positive attitude, reliability, and a flexible approach to shifts, including mornings, afternoons, evenings, weekends, and public holidays.

Qualifications

• Experience is preferred but not essential; full training provided.
• Strong customer service skills and a friendly demeanour.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Greeting and assisting guests at the front desk
• Checking guests in and out
• Setting up and maintaining breakfast service
• Inspecting rooms to ensure quality standards
• Assisting housekeeping as required
• Overnight stay in shifts when required

Skills

Customer service

Flexible schedule

Team player

Positive attitude

Reliability

Job description

We are seeking a customer-focused and enthusiastic Guest Service Agent / Hotel All-Rounder to join our team.

Experience is preferred but not essential, as full training will be provided for the right candidate.

Key Responsibilities:

Front desk duties, including greeting and assisting guests

Checking guests in and out

Setting up and maintaining breakfast service

Inspecting rooms to ensure quality standards are met

Assisting housekeeping as required

Overnight Stay in shifts when required.

The ideal candidate will have:

A positive attitude and strong customer service skills

A reliable and flexible approach to work

Availability to work morning shifts, afternoon shifts, evening shifts, weekend shifts, and public holidays

The ability to work both independently and as part of a team

If you enjoy working in a friendly, fast-paced environment and take pride in delivering excellent guest experiences, we would love to hear from you.