Front Office All-Rounder

Handwritten; Sydney; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Access to global accommodation and F&B

#LearnYourWay training platform

Recognition of service anniversaries

Job summary

Hotel Woolstore 1888 in Sydney seeks a Casual Front Office All-Rounder to join our team, supporting reception, restaurant and bar services while delivering exceptional guest experiences. You’ll engage with guests across the full journey and share knowledge of the hotel and local area.

You’ll be part of a boutique hotel where teamwork and genuine hospitality are valued. Rotating shifts across mornings, evenings, weekends and public holidays are expected, ensuring a vibrant and flexible work

Qualifications

• Experience in Front Office, F&B or similar hospitality role.
• Passion for personalised guest service.
• Confident communication and friendly demeanor.
• Attention to detail with multitasking ability.
• Flexible, team-focused and supportive across hotel.
• Rotating roster availability including mornings/evenings/weekends/holidays.
• Opera Cloud or similar hotel systems experience is advantageous.
• RSA certification or willingness to obtain before start.

Responsibilities

• Deliver warm and personalised check-in and check-out experiences.
• Assist guests with enquiries, requests, payments and hotel services.
• Support restaurant and bar operations with attentive, friendly service.
• Assist with events, functions and dining experiences across the hotel.
• Share your knowledge of the hotel and local area with guests.
• Respond to guest requests and resolve concerns with professionalism.
• Support wider hotel operations, including phones, emails and occasional porter duties.

Skills

Front Office / F&B experience

Guest service passion

Communication skills

Attention to detail & multitasking

Team-oriented & flexible

Rotating roster availability

Opera Cloud experience

RSA certification

Tools

Opera Cloud

Job description

Job Description

We’re looking for a Casual Front Office All-Rounder to join our team, working across Front Office and Food & Beverage. This is a hands-on role where you’ll be part of the full guest journey, from welcoming guests at reception to supporting our restaurant and bar.

You’ll suit this role if you enjoy variety, connecting with people and being part of a team where everyone plays an important role in delivering a great guest experience.

What you’ll do:

• Deliver warm and personalised check-in and check-out experiences.
• Assist guests with enquiries, requests, payments and hotel services.
• Support restaurant and bar operations with attentive, friendly service.
• Assist with events, functions and dining experiences across the hotel.
• Share your knowledge of the hotel and local area with guests.
• Respond to guest requests and resolve concerns with professionalism.
• Support wider hotel operations, including phones, emails and occasional porter duties.

Qualifications

We’re looking for someone who brings energy, flexibility and a genuine passion for hospitality. You’ll enjoy working across different areas of the hotel and take pride in creating memorable guest experiences.

You’ll bring:

• Experience in Front Office, Food & Beverage or a similar hospitality role.
• A genuine passion for delivering personalised guest service.
• Confident communication skills and a friendly, approachable manner.
• Strong attention to detail and the ability to multitask.
• A flexible, team-focused approach and willingness to support across the hotel.
• Availability to work a rotating roster, including mornings, evenings, weekends and public holidays.
• Experience with Opera Cloud or similar hotel systems is advantageous.
• Current RSA certification or willingness to obtain prior to commencement.

Join Hotel Woolstore 1888 and become part of a boutique hotel where individuality is celebrated, genuine connections matter and every guest experience is unique.

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.