Front Office All-Rounder

Pullman; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Accor discounts

Job summary

Pullman Sydney Hyde Park is seeking a proactive Front Office All-Rounder to join our dynamic team. You will manage check-in/check-out, answer inquiries, and assist with guest requests while ensuring smooth daily front desk operations.

The ideal candidate is customer-focused, detail-oriented, and able to handle a wide range of responsibilities to deliver exceptional service to our guests in a vibrant Sydney setting.

Qualifications

• Opera Cloud knowledge is required.
• Strong verbal and non-verbal communication skills.
• Strong telephone etiquette.
• Flexibility to work a rotating roster.
• Flexibility to work on weekends, nights, and public holidays.
• Excellent organisational and multitasking abilities.
• Able to work independently and as part of a team.

Responsibilities

• Manage check-in and check-out processes at the front desk.
• Answer inquiries and assist guests with requests or concerns.
• Resolve issues or conflicts swiftly and effectively.
• Understand hotel facilities and local attractions for guest guidance.
• Support front office operations to ensure smooth daily runs.

Skills

Opera Cloud

Clear communication

Telephone etiquette

Roster flexibility

Organisational skills

Team player

Job description

Company Description

Work Your Way to Pullman Sydney Hyde Park!Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Work Your Way to Pullman Sydney Hyde Park!Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Job Description

We are seeking a proactive and versatile Front Office All-Rounder to join our dynamic team. This role will involve managing a variety of tasks to ensure smooth daily operations at the front desk and across front office. You will be responsible for the check-in/check-out processes, answer inquiries, and assist with any requests or concerns. Address any issues or conflicts that arise, aiming for swift and effective resolution. Understand the hotel facilities and their locations as well as understanding Sydney and the locations to visit when a guest inquires.

The ideal candidate will be customer-focused, detail-oriented, and able to handle a wide range of responsibilities, ensuring that our guests and clients receive excellent service and that the front office operates efficiently.

Qualifications

• Opera Cloud knowledge
• Strong verbal & non-verbal communication skills
• Strong telephone etiquette
• Flexibility to work a rotating roster
• Flexibility to work on weekends, nights, and public holidays.
• Excellent organisational and multitasking abilities.
• Ability to work independently and as part of a team.

Additional Information

By joining Accor you will also be joining a company who thrives on growing and developing their people, and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.