Front Office All Rounder

Nearheal; Gold Coast City; Hybrid; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Free parking

Employee discounts

Anniversary stay

Growth opportunities

Free lunch

Wellbeing & authenticity

Job summary

Mercure Resort on the Gold Coast is seeking a warm, professional Guest Services Associate to welcome guests from check-in to departure with genuine care. You will handle front desk operations, assist with guest requests, and collaborate with hotel teams to create a seamless, memorable stay that reflects our wellbeing philosophy and local hospitality spirit.

If you value guest connection, have outstanding communication skills, and can work flexible evenings and weekends, join us for growth,

Qualifications

• Experience or exposure to front office operations in hotels or resorts.
• Strong communication skills and emotional intelligence.
• Ability to drive guest loyalty and in-house dining.

Responsibilities

• Welcome guests to the resort with warmth and confidence.
• Manage guest requests and front office systems with accuracy.
• Create a seamless check-in to check-out journey.
• Anticipate guest needs with intuition and emotional intelligence.
• Inspire guests to explore the local area and culture.
• Share local stories to drive loyalty and return visits.
• Collaborate with all teams to elevate guest touchpoints.
• Deliver authentic, professional service with warmth.

Skills

Front office ops

Communication

Guest loyalty

Hospitality passion

Opera Cloud

Microsoft Office

Attention to detail

Team player

Adaptability

Tools

Microsoft Office

Opera Cloud

Job description

Mercure Resortislocatedbetweenthe lush Hinterlandand beautiful beachesof the Gold Coast.Featuring292 rooms,tropical gardens, sparkling pools, and a wellness philosophyto slow down, stay well and discover local.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues,and also, on the planet, contributing topioneeringthe art of responsible hospitality.

What you'll be doing:

• Welcome each guest to the resort with warmth and confidence
• Manage guest requestsand front office systems with accuracy and care
• Create a relaxing and seamless journey from check-in to check-out
• Anticipate guest needs with intuition and emotional intelligence
• Inspire guests to discover the local area, culture, and slow down
• Share local stories & connectwith guests, drivingloyalty and return visits
• Collaborate with all teams to elevate every guest touchpoint & exceed expectations
• Deliver authentic, professional service with natural warmth

What you will bring to the role:

• Experience or exposure to front office operations (hotel or resort setting)
• Strong communication skills and emotional intelligence
• Ability to drive guest loyalty, memberships and in-house dining
• A passion for hospitality and creating memorable guest experiences
• Confidence using front office systems (Microsoft Office & Opera cloud)
• A sharp eye for detail and a problem-solver’s mindset to respond to guest requests
• A team-first mindset and willing to support in porterage when required
• Ability to stay composed and agile in a fast-paced environment
• Flexibility across evenings, weekends, and public holidays

What is in it for you?

• Free on-site car parking
• Generous Discounts on accommodation and dining across Accor Hotels globally
• Complimentary resort night stay or dining voucher on your annual anniversary
• Supportive leaders that invest in your growth and development
• Complimentary lunch each day, produced by our resort chefs
• Represent a resort centred around wellbeing, local connection and authenticity

Our commitment to Diversity & Inclusion:

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.