Front Office & Guest Experience Specialist

MERCURE; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free on-site car parking

Discounts on accommodation and dining

Complimentary resort night stay with早餐

Complimentary lunch each day

Supportive leaders investing in growth

Job summary

Mercure Resort on the Gold Coast is seeking a guest-focused Front Office professional to welcome guests, handle requests, and create a seamless stay from check-in to check-out.

You will work with a dedicated team, use Opera Cloud and Microsoft Office, stay flexible across evenings and weekends, and help promote loyalty and local experiences while upholding the resort's wellbeing philosophy.

Qualifications

• Experience or exposure to front office operations (hotel or resort setting).
• Strong communication skills and emotional intelligence.
• Ability to drive guest loyalty, memberships and in-house dining.

Responsibilities

• Welcome guests to the resort with warmth and confidence.
• Manage guest requests and front office systems with accuracy and care.
• Create a relaxing and seamless journey from check-in to check-out.
• Anticipate guest needs with intuition and emotional intelligence.
• Inspire guests to discover the local area, culture, and slow down.
• Share local stories & connect with guests, driving loyalty and return visits.
• Collaborate with all teams to elevate every guest touchpoint & exceed expectations.
• Deliver authentic, professional service with natural warmth.

Skills

Front office experience

Communication skills

Guest loyalty

Hospitality passion

Opera Cloud

Microsoft Office

Attention to detail

Team player

Flexible schedule

Tools

Opera Cloud

Microsoft Office

Job description

Mercure Resort on the Gold Coast is seeking a guest-focused Front Office professional to welcome guests, handle requests, and create a seamless stay from check-in to check-out.

You will work with a dedicated team, use Opera Cloud and Microsoft Office, stay flexible across evenings and weekends, and help promote loyalty and local experiences while upholding the resort's wellbeing philosophy.