Front Office Administrator

nh-it; City Of Greater Geraldton; On-site; AUD 48,000 - 64,000; Full time

Job summary

Norris & Hyde IT is seeking a Front Office Administrator to join our Geraldton team. This role offers an excellent path to build a career in administration, with a traineeship available for the right candidate.

It is a full-time position with salary negotiable based on experience. As the first point of contact, you will manage the front desk, handle payments, answer inquiries, schedule appointments, and support daily operations.

Qualifications

• Excellent communication and phone manner.
• Strong attention to detail and time management.
• Willingness to learn and follow instructions.
• Ability to work independently and as part of a team.

Responsibilities

• Provide a professional first point of contact for all company services.
• Manage front desk operations and maintain a presentable reception area.
• Process payments accurately (cash, cheque, EFTPOS).
• Answer and direct incoming calls and emails.
• Schedule jobs and appointments; sort and distribute mail.
• Coordinate courier pickups and deliveries and assist with stock control.

Skills

Communication skills

Attention to detail

Time management

Multi-tasking

Job description

Norris & Hyde IT is a leading privately owned Information & Technology company, providing a diverse range of IT support and sales to commercial and private customers throughout the Mid-West. Based in Geraldton, we pride ourselves on delivering reliable service and building strong client relationships.

We are currently seeking a highly organised, motivated, and enthusiastic individual to join our team as a Front Office Administrator.

This is an excellent opportunity for someone looking to build a career in administration, with a traineeship available for the right candidate.

• Full Time
• Salary is negotiable and will be determined based on experience

About the Role

As the first point of contact for our business, you will play a key role in ensuring the smooth day-to-day operation of our front office. Your responsibilities will include, but are not limited to:

• Providing a professional and friendly first point of contact for all company services
• Managing front desk operations while maintaining a well-presented reception area
• Processing payments accurately, including cash, cheque, and EFTPOS transactions
• Answering and directing incoming phone calls and emails
• Scheduling jobs and appointmentsSorting, registering, and distributing incoming and outgoing mail
• Coordinating courier pickups and deliveries
• Assisting with customer enquiries in a timely and professional manner
• Performing general data entry, filing, and record keeping
• Providing administrative support and general office duties
• Liaising with internal staff to support daily operations
• Managing stock, including monitoring and maintaining inventory levels, ordering supplies, receiving and recording deliveries, organising storage areas, and assisting with stock take and inventory control

Previous experience within the IT industry or a similar technical environment

About You

To be successful in this role, you will demonstrate:

• A warm, friendly, and professional manner with excellent communication skills
• Strong attention to detail and effective time management abilities
• A positive attitude with a willingness to learn and follow instructions
• A confident and professional phone manner
• The ability to work both independently and as part of a team
• The ability to perform in a fast-paced environment
• High levels of motivation, honesty, and conscientiousness
• Strong organisational skills with the ability to multi-task

Only shortlisted applicants will be contacted for an interview.