Front Of House Usher

Council Jobs; Morwell; On-site; AUD 49,000 - 69,000; Part time

Benefits offered by this job

Flexible Casual Hours

Job summary

Latrobe City Council is seeking casual Front of House Ushers to join GPAC and Creative Venues. You will welcome guests, check tickets, assist with seating and provide venue information across Gippsland Performing Arts Centre and other venues.

The role emphasizes delivering outstanding service, ensuring safety, and contributing to memorable performances for our community within a lively arts environment.

Qualifications

• Demonstrated experience delivering and maintaining excellent customer service.
• Ability to act responsibly and follow procedures in responding to safety incidents, first aid situations and evacuation requirements.
• Strong verbal communication skills and the ability to work effectively as part of a team.
• Understanding of, or interest in, the performing arts and front of house operations.
• Availability to work evenings and weekends.

Responsibilities

• Welcomes guests and provides professional, customer-focused service to all visitors attending Council's creative venues.
• Checks tickets, assists with seating arrangements and manages seating of late arrivals in accordance with theatre etiquette.
• Provides information to patrons regarding venue facilities, performances and events.
• Monitors patron safety and wellbeing and assists with venue evacuation procedures when required.
• Assists with event set up and pack down activities and helps maintain clean and welcoming public areas.
• Provides food and beverage services as required and supports the efficient operation of Council's creative venues.

Job description

GippslandPerforming Arts Centre (GPAC) and Creative Venues | Casual

Band 2 $42.75 per hour including casual loading

We're looking for Frontof House - Ushers to join our Creative Venues team. In this role, you'llhelp create exceptional experiences for visitors attending performances, eventsand activities across Council's creative venues, with a particular focus on theGippsland Performing Arts Centre (GPAC). You'll be the welcoming face of ourvenues, ensuring patrons receive outstanding customer service from arrivalthrough to departure.

This is a great opportunity for someone who enjoys workingwith people, has a passion for customer service and is interested in being partof the vibrant arts and cultural sector. You'll play an important role inhelping deliver memorable experiences for our community while gaining exposureto a variety of performances and events.

Why Join Us at Council?

When you join Latrobe City Council, you'll make a realimpact in your community while working in an inclusive, supportive and childsafe environment that values your growth and wellbeing. We offer:

• Opportunitiesto support your learning, development and career progression
• Acollaborative team environment where you'll feel supported and connected
• Meaningfulwork where you can make a difference in the community
• Apositive and inclusive workplace culture
• Flexiblecasual work opportunities across a range of events and performances

Join a team that supports you to thrive and empowers you togrow your career, right here in the heart of Gippsland.

What You'll Be Doing

• Welcomeguests and provide professional, customer-focused service to all visitorsattending Council's creative venues.
• Checktickets, assist with seating arrangements and manage the seating of latearrivals in accordance with theatre etiquette.
• Provideinformation to patrons regarding venue facilities, performances andevents.
• Monitorpatron safety and wellbeing and assist with venue evacuation procedureswhen required.
• Assistwith event set up and pack down activities and help maintain clean andwelcoming public areas.
• Providefood and beverage services as required and support the efficient operationof Council's creative venues.

About You

You are friendly, professional and genuinely enjoy creatingpositive customer experiences. You thrive in a team environment, communicateconfidently with people from all backgrounds and can remain calm and responsivein a fast-paced environment. You have an interest in the performing arts andenjoy contributing to the success of community events and performances.

Key Selection Criteria

• Demonstratedexperience delivering and maintaining excellent customer service.
• Abilityto act responsibly and follow procedures in responding to safetyincidents, first aid situations and evacuation requirements.
• Strongverbal communication skills and the ability to work effectively as part ofa team.
• Understandingof, or interest in, the performing arts and front of house operations.
• Availabilityto work evenings and weekends.

We encourage applications from candidates with diversebackgrounds and experiences, even if you don't meet every requirement.

Successful applicants will be required to apply for andsatisfactorily obtain a National Police Check and Working with Children'sCheck.

Interested or want to learn more?

Contact Lucia Colantuono – Front of House Supervisor on 0475 281 ***. All discussions aboutrecruitment at Council are confidential.

Belonging at Latrobe City Council

At Latrobe City Council, we are committed to creating asafe, inclusive and respectful workplace where everyone feels they belong. Wehave zero tolerance for child abuse and are committed to maintaining a childsafe organisation. Our recruitment practices reflect this. We value diversityand welcome applications from people of all backgrounds, experiences andidentities, including Aboriginal and Torres Strait Islander peoples.

We are committed to providing an inclusive recruitmentprocess and offer support through our Indigenous Employment Program forAboriginal and Torres Strait Islander applicants. For further information,contact ***************@latrobe.vic.gov.au or 1300 367 ***. If you requirereasonable adjustments at any stage of the recruitment process, please contactour Careers team at *******@latrobe.vic.gov.au or 5128 6113.