Venue Experience Officer

Bass Coast Shire Council; Wonthaggi; Presencial; AUD 40.000 - 57.000; A tiempo parcial

Descripción de la vacante

Bass Coast Shire Council is hiring Venue Experience Officers to welcome visitors to Berninneit, Cowes and the Union Theatre in Wonthaggi. The roles include part-time and casual opportunities (83 hours per month) with a base rate of AUD 35.15 per hour plus superannuation, plus a 25% loading for casual positions.

You’ll greet patrons, manage ticketing and bar service, usher guests, and keep venues looking their best.

Formación

• Experience in customer service, hospitality, events or retail.
• Confidence handling cash, EFTPOS and basic administration.
• Responsible Service of Alcohol certification and Working with Children Check.
• Strong communication skills and ability to work in a team.
• Availability to work evenings, weekends and school holidays.

Responsabilidades

• Greet patrons and deliver front-of-house service during events.
• Manage ticketing, bar service and ushering guests.
• Follow run-sheets prepared by the Venue Activation Team.
• Ensure safety and smooth operation of events.
• Maintain venue appearance and assist with setup.

Conocimientos

Customer service experience

Cash handling & EFTPOS

Teamwork & communication

Evenings/weekends/holiday availability

Descripción del empleo

• Be the welcoming face of Bass Coast’s cultural venues – Berninneit, Cowes and the Union Theatre, Wonthaggi
• Casual and permanent part-time (83hrs per month) roles available
• $35.15 per hour plus superannuation (plus 25% loading for casual roles)

ABOUT THE ROLE:

We’re excited to offer part-time and casual opportunities for passionate and customer-focused individuals to join our team as Venue Experience Officers. In this role, you’ll be the welcoming face of our cultural venues, delivering high-quality front of house service during a wide variety of events.

Whether it’s greeting patrons, managing ticketing and bar service, ushering guests, or keeping our venues looking their best, you’ll be part of a team that helps ensure every event runs smoothly and safely. You’ll work from detailed run-sheets prepared by the Venue Activation Team and play a key role in creating positive, memorable experiences for all visitors.

A BIT ABOUT YOU:

You are a friendly and reliable people-person who thrives in fast-paced environments and takes pride in great customer service. You bring:

• Experience in customer service, hospitality, events or retail
• Confidence handling cash, EFTPOS and basic administration tasks
• Current or a willingness to obtain Responsible Service of Alcohol certification and a Working with Children Check
• Strong communication skills and the ability to work effectively in a team
• A flexible approach, with availability to work evenings, weekends and school holidays

You are organised, adaptable and calm under pressure, with a strong attention to detail. You understand the importance of safety, following procedures, and creating a positive, inclusive environment for patrons and colleagues.

WHY BASS COAST SHIRE COUNCIL:

From surfing and cycling to fine dining and everything in between, Bass Coast offers the perfect blend of rural, residential, and holiday living - set against breathtaking backdrops of beaches, bushland, and rolling hills. Less than two hours from Melbourne by car, Bass Coast Shire is one of Victoria’s fastest-growing regions, providing an ideal escape from the hustle and bustle of city life. Whether you're seeking a sea change or looking for a flexible work environment, Bass Coast Shire Council could offer the perfect employment opportunity to help you achieve your ideal work-life balance.

Bass Coast Shire Council is recognised as a leader in local government, having designed and implemented cutting-edge workplace policies that rank among the most progressive in the state. We’ve spearheaded discussions around gender equality and continue to champion initiatives that foster an inclusive and supportive workplace culture. Additionally, we have committed to doing our part in the global fight against climate change, collaborating with both the community and our employees to drive meaningful action.

Bass Coast Shire Council consistently exceeds service excellence goals and is now integrating new technologies and systems to enhance our already high standards of service delivery. We are a Council that thrives on innovation, making this an exciting time to join us and play a pivotal role in shaping the future of our workforce

Reasons why we love working at Bass Coast Shire Council:

• At Bass Coast Council, we celebrate diversity and have made it a top priority for all staff to feel safe and welcome regardless of race, religion, gender, disability, age or sexual orientation. We value inclusivity and a positive workplace culture.
• We encourage open discussions with People Leaders and the People & Culture team to talk about any individual modifications or adjustments that may be required, enabling your on-going success in the role. Reach out to [e-mail] for confidential support to ensure an equitable, barrier-free application process.
• Regular and proactive discussions on performance development, focusing on shared expectations, training opportunities, and career advancement. What can we do to help you achieve?
• Opportunities to experience other roles in the business with our ‘Expression of Interest’ process
• Options to purchase additional annual leave in advance of any extended trips or planned time off.

Child Safety Commitment

We support and respect all children, as well as our staff, contractors, and volunteers. Our organisation is committed to preventing child abuse by identifying risks early and intervening to address these risks.