Front of House Usher

Latrobe City Council; Moe; On-site; AUD 50,000 - 68,000; Part time

Job summary

Latrobe City Council is seeking Front of House - Ushers to join the Gippsland Performing Arts Centre (GPAC) and Creative Venues as casual staff. You will greet visitors, assist with seating, provide venue and event information, and support safety and clean public areas during performances and events.

This role offers flexible casual hours, with a focus on evenings and weekends to support a vibrant arts and cultural program in Gippsland.

Qualifications

• Demonstrated experience delivering and maintaining excellent customer service.
• Ability to act responsibly and follow procedures in responding to safety incidents, first aid situations and evacuation requirements.
• Strong verbal communication skills and the ability to work effectively as part of a team.
• Understanding of, or interest in, the performing arts and front of house operations.
• Availability to work evenings and weekends.

Responsibilities

• Welcome guests and provide professional, customer-focused service to all visitors attending Council's creative venues.
• Check tickets, assist with seating arrangements and manage the seating of late arrivals in accordance with theatre etiquette.
• Provide information to patrons regarding venue facilities, performances and events.
• Monitor patron safety and wellbeing and assist with venue evacuation procedures when required.
• Assist with event set up and pack down activities and help maintain clean and welcoming public areas.
• Provide food and beverage services as required and support the efficient operation of Council's creative venues.

Skills

Customer service

Teamwork

Verbal communication

Arts interest

Job description

Gippsland Performing Arts Centre (GPAC) and Creative Venues | Casual

Band 2 $42.75 per hour including casual loading

We're looking for Front of House - Ushers to join our Creative Venues team. In this role, you'll help create exceptional experiences for visitors attending performances, events and activities across Council's creative venues, with a particular focus on the Gippsland Performing Arts Centre (GPAC). You'll be the welcoming face of our venues, ensuring patrons receive outstanding customer service from arrival through to departure.

This is a great opportunity for someone who enjoys working with people, has a passion for customer service and is interested in being part of the vibrant arts and cultural sector. You'll play an important role in helping deliver memorable experiences for our community while gaining exposure to a variety of performances and events.

Why Join Us at Council?

When you join Latrobe City Council, you'll make a real impact in your community while working in an inclusive, supportive and child-safe environment that values your growth and wellbeing. We offer:

• Opportunities to support your learning, development and career progression
• A collaborative team environment where you'll feel supported and connected
• Meaningful work where you can make a difference in the community
• A positive and inclusive workplace culture
• Flexible casual work opportunities across a range of events and performances

Join a team that supports you to thrive and empowers you to grow your career, right here in the heart of Gippsland.

What You'll Be Doing

• Welcome guests and provide professional, customer-focused service to all visitors attending Council's creative venues.
• Check tickets, assist with seating arrangements and manage the seating of late arrivals in accordance with theatre etiquette.
• Provide information to patrons regarding venue facilities, performances and events.
• Monitor patron safety and wellbeing and assist with venue evacuation procedures when required.
• Assist with event set up and pack down activities and help maintain clean and welcoming public areas.
• Provide food and beverage services as required and support the efficient operation of Council's creative venues.

About You

You are friendly, professional and genuinely enjoy creating positive customer experiences. You thrive in a team environment, communicate confidently with people from all backgrounds and can remain calm and responsive in a fast-paced environment. You have an interest in the performing arts and enjoy contributing to the success of community events and performances.

Key Selection Criteria

• Demonstrated experience delivering and maintaining excellent customer service.
• Ability to act responsibly and follow procedures in responding to safety incidents, first aid situations and evacuation requirements.
• Strong verbal communication skills and the ability to work effectively as part of a team.
• Understanding of, or interest in, the performing arts and front of house operations.
• Availability to work evenings and weekends.

We encourage applications from candidates with diverse backgrounds and experiences, even if you don't meet every requirement.

Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.

Interested or want to learn more?

Contact Lucia Colantuono – Front of House Supervisor on 0475 281 ***. All discussions about recruitment at Council are confidential.

We're looking forward to receiving your application by 5.00pm on Friday 23rd October 2026.

Belonging at Latrobe City Council

At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong. We have zero tolerance for child abuse and are committed to maintaining a child-safe organisation. Our recruitment practices reflect this. We value diversity and welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.

We are committed to providing an inclusive recruitment process and offer support through our Indigenous Employment Program for Aboriginal and Torres Strait Islander applicants. For further information, contact ***************@latrobe.vic.gov.au or 1300 367 ***. If you require reasonable adjustments at any stage of the recruitment process, please contact our Careers team at *******@latrobe.vic.gov.au or 5128 6113.