Front of House Usher - Casual, Arts Centre

Latrobe City Council; Morwell; On-site; AUD 49,000 - 69,000; Part time

Job summary

Latrobe City Council is seeking casual Front of House Ushers for GPAC and Creative Venues in Gippsland. You will welcome guests, assist with seating and provide event information, ensuring a safe, welcoming environment across performances and activities.

The role involves working evenings and weekends, according to event schedules, with casual loading included in the pay. A focus on customer service and a passion for the performing arts will help you thrive in this vibrant community setting.

Qualifications

• Demonstrated experience delivering and maintaining excellent customer service.
• Ability to act responsibly and follow procedures in responding to safety incidents, first aid situations and evacuation requirements.
• Strong verbal communication skills and the ability to work effectively as part of a team.
• Understanding of, or interest in, the performing arts and front of house operations.
• Availability to work evenings and weekends.

Responsibilities

• Welcome guests and provide professional, customer-focused service to all visitors attending Council's creative venues.
• Check tickets, assist with seating arrangements and manage the seating of late arrivals in accordance with theatre etiquette.
• Provide information to patrons regarding venue facilities, performances and events.
• Monitor patron safety and wellbeing and assist with venue evacuation procedures when required.
• Assist with event set up and pack down activities and help maintain clean and welcoming public areas.
• Provide food and beverage services as required and support the efficient operation of Council's creative venues.

Skills

Customer service

Verbal communication

Teamwork

Evenings & weekends availability

Job description

Latrobe City Council is seeking casual Front of House Ushers for GPAC and Creative Venues in Gippsland. You will welcome guests, assist with seating and provide event information, ensuring a safe, welcoming environment across performances and activities.

The role involves working evenings and weekends, according to event schedules, with casual loading included in the pay. A focus on customer service and a passion for the performing arts will help you thrive in this vibrant community setting.