Front of House Assistant

Sunshine Coast Council; Sunshine Coast Regional; On-site; AUD 39,000 - 50,000; Part time

Job summary

Sunshine Coast Council – Sunshine Coast QLD is seeking a Front of House Assistant within the Sport and Community Venues Branch. You will be the first contact for patrons, helping ensure welcoming, professional and efficient interactions, supporting venue operations and cash handling.

The role requires customer focus, reliability, flexibility, safety awareness, and the ability to obtain RSA, First Aid, and Working with Children Blue Card. A pre-employment medical and criminal history check apply.

Qualifications

• Customer-focused and able to deliver friendly, professional service.
• Physically capable of labouring and heavy lifting with a pre-employment medical assessment.
• Eligible to obtain First Aid, RSA and Working with Children Blue Card.
• A satisfactory Criminal History Check is required.

Responsibilities

• Deliver exceptional customer service to patrons, hirers and visitors.
• Maintain venue presentation, cleanliness and hygiene standards.
• Accurately and securely handle cash and venue transactions.
• Promote venue programs, events and facilities to the community.

Skills

Customer service

Cash handling

Venue presentation

Education

First Aid Certificate

RSA certification

Working with Children Blue Card

Job description

Sunshine Coast Council – Sunshine Coast QLD

Front Office and Guest Services (Hospitality and Tourism)

Government to Local (Government and Defence)

Casual/Vacation

Customer Service

Responsible Service of Alcohol Certificate

Working with Children Check

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future to you’ll want to join our team!

With the vision to be Australia’s most sustainable region to Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Sport and Community Venues Branch plays a vital role in delivering high-quality community facilities that support connection, wellbeing and participation across the Sunshine Coast. The branch manages dynamic venues that host community programs, performances, events and activities, contributing to the region's social, cultural and economic vitality. Working within this team means being part of an environment that helps bring people together and creates memorable community experiences.

As a Front of House Assistant, you will be the first point of contact for patrons, hirers and visitors, helping ensure every interaction is welcoming, professional and efficient. This hands-on role supports the day-to-day operation of Council's community venues through exceptional customer service, venue presentation, event support and cash handling. If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering outstanding experiences, this is an exciting opportunity to make a meaningful impact in your local community.

Key Responsibilities

Deliver exceptional customer service to patrons, hirers and visitors.

Maintain venue presentation, cleanliness and hygiene standards.

Accurately and securely handle cash and venue transactions.

Promote venue programs, events and facilities to the community.

About you

Customer focused: you genuinely enjoy helping people and consistently provide friendly, professional and efficient service that leaves a positive impression.

Reliable and adaptable: you're flexible with your availability, can adapt to changing operational needs and are committed to supporting a variety of events and activities.

Safety conscious: you understand the importance of workplace health and safety and actively follow procedures to help maintain a safe environment for staff, patrons and visitors.

Qualified and community minded: you hold (or can obtain) a First Aid Certificate, Responsible Service of Alcohol (RSA) certification and a Working with Children Blue Card, and you take pride in supporting positive community outcomes.

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting and bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Appointment to this position is subject to the satisfactory completion of a Criminal History Check.

Our Culture and Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

Wellbeing: Your wellbeing is important to us therefore we offer several different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.

Flexibility: We know it is important to balance life and work; therefore, we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.

Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.

Salary:Attractive package will be offered to right candidate