Front of House Supervisor/Shift Manager

Hogs Breath Cafe; Townsville City; On-site; AUD 39,000 - 47,000; Part time

Job summary

Hogs Breath Cafe Townsville is seeking an experienced Front of House Supervisor to oversee the FOH team during service while remaining hands-on with daily duties. You will ensure meals are delivered promptly, maintain clear floor-to-kitchen communication, and provide a memorable dining experience for guests.

To succeed, you should have hospitality experience in a supervisory or senior FOH role, strong leadership and communication skills, calmness under pressure, and a hands-on attitude.

Qualifications

• Previous hospitality experience in a supervisory or senior FOH role.
• Strong leadership, communication and guest-service skills.
• Ability to stay calm and organised during busy services.

Responsibilities

• Oversee front of house during service and stay hands-on with duties.
• Ensure meals are delivered promptly and floor-to-kitchen communication is clear.
• Lead and train FOH team to maintain service standards.
• Handle customer complaints professionally and efficiently.
• Maintain high standards of cleanliness and presentation.

Skills

Leadership

Communication

Customer Service

Team Management

Conflict Resolution

Job description

Are you an experienced hospitality team member who knows how to keep a restaurant running smoothly and get the best out of a team? We are known for our tender, melt in your mouth, 18 hour slow cooked Prime Rib steaks and we are looking for a confident, reliable and hands-on Front of House Supervisor to join our team on a permanent part-time basis and embrace our Hog'spitality!

We are not able to offer Visa Sponsorships at this time.

About the Role

You’ll be responsible for overseeing the front of house team during service while still being hands-on with the normal duties of the role. You’ll play an important part in ensuring meals are delivered with promptly, communication between the floor and kitchen is clear, and our customers have a great dining experience.

Key Responsibilities

• Supervise and support the front of house team throughout each shift.
• Ensure all floor staff are completing their duties correctly, efficiently and to the expected standard.
• Monitor food service times and ensure meals are delivered fresh, promptly and correctly.
• Communicate closely with the kitchen team to coordinate orders, manage delays and resolve service issues.
• Confidently handle customer complaints and resolve concerns in a professional and positive manner.
• Maintain high standards of customer service, cleanliness and presentation across the restaurant.
• Lead by example with a positive attitude, strong work ethic and professional approach.
• Help train and guide team members and ensure service standards are consistently maintained.
• Identify and resolve problems during busy periods to keep service running smoothly.

About You

To be successful in this role, you will ideally have:

• Previous experience in hospitality, preferably in a supervisory or senior FOH position.
• Confidence directing a team and holding staff accountable for their responsibilities.
• Excellent communication skills and the ability to work closely with kitchen staff.
• The ability to remain calm, organised and professional during busy services.
• Confidence dealing with customer complaints and finding practical solutions.
• A strong understanding of what makes great customer service.
• A hands-on attitude and a willingness to jump in wherever needed.
• Availability to work a mix of weekday, evening and weekend shifts.

If you possess these qualities, we would love for you to be a part of our team inTownsville!