Food Outlet Supervisor - Permanent - Greenbank Services Club | Expr3ss!

Greenbank Services Club; Logan City; On-site; AUD 60,000 - 70,000; Full time

Job summary

Greenbank Services Club in Logan City is seeking a Food Outlet Supervisor for our Gardens Steak and Seafood restaurant, a fast-paced, guest-facing role.

You will coach and upskill the food outlet team, implement daily operations programs, ensure timely, professional service, maintain high cleanliness, resolve complaints, and contribute to menu design while complying with legislative guidelines; rotating early/late shifts seven days a week.

Qualifications

• Minimum 2 years hospitality experience.
• RSA and RSG licences are essential.
• Willingness to work a rotating roster including weekends and public holidays.
• Excellent grooming, presentation and communication skills.

Responsibilities

• Coaching, mentoring and upskilling the food outlet team.
• Creation and implementation of daily operational programs.
• Ensure customers are served in a professional and timely manner.
• Maintain high level of cleanliness in the food outlet and equipment.
• Resolve customer complaints or concerns.
• Contribute to input in creation and design of food menus.
• Adhere to all relevant legislative guidelines.
• Flexible hours and availability essential.

Skills

Leadership

Coaching

Customer service

Time management

Team training

Job description

This job is open for expressions of interest only

About us ...

Be Part of Something Bigger at Greenbank Services Club!
Join the passionate team behindYour Greenbank—a vibrant, newly renovated destination named 2026 Club of the Year, where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there's always something exciting happening. Come grow with us in an atmosphere that’s as dynamic as you are!

About the Role …

An exciting opportunity in the food and beverage team is available for those who thrive in a fast-paced environment. The Food Outlet Supervisor will be responsible for the daily operations of the food outlet team in our Gardens Steak and Seafood restaurant, recently named 2026 best dining boutique.

This is a hands‑on supervisory role where you will be responsible for maintaining a high standard of service within the food outlet, in addition to the duties of upskilling and cross‑training the team in service requirements and promotional awareness. This will be achieved through your demonstrated ability to train, guide and motivate team members in an environment that values friendliness, productivity and importantly, a commitment to exceptional customer service.

In this role, you will also be required to undertake the following duties:

• Food outlet team coaching, mentoring & upskilling
• Creation and implementation of daily operational programs
• Ensuring customers are served in a professional and timely manner
• High level of cleanliness in the food outlet and equipment
• Resolve customer complaints or concerns
• Input in creation and design of food menus
• Ensure adherence to all relevant legislative guidelines
• Flexible hours and availability essential

About You...

As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long‑termrelationships with customers and will have impeccable grooming, presentation and communication skills.

As a member of our team, you will have the skill set to work both independently and in a team environment. You will also need to have a flexible approach to a rotating roster, as this department operates early and late shifts, 7 days per week, including public holidays.

• Demonstrated strong leadership skills
• Proven ability to coach employees of all levels and abilities
• Proven ability to deal with a diverse demographic
• Ability to improve communications and form strong customer relations
• Effective time management and organisational skills
• Immaculate personal presentation and service

Experience and Qualifications:

• Previous hospitality experience (minimum 2 years)
• Statutory licences of RSA and RSG are essential
• Experience in conflict resolution and employee engagement
• Working rights in Australia