Front of House Supervisor

Porters Plainland Hotel; Plainland; On-site; AUD 34,000 - 41,000; Full time

Benefits offered by this job

Opportunities for career progression

Ongoing training and upskilling

Supportive team environment

Flexible casual roster

Job summary

Porters Plainland Hotel is seeking a Front of House Supervisor to lead our FOH team during busy service periods in Queensland. You will supervise staff, maintain high service standards and contribute to smooth venue operations in collaboration with management.

This casual role offers approximately 25-30 hours per week, with potential for additional hours or full-time work for the right candidate. Evening, weekend and public holiday availability is required.

Qualifications

• Hospitality experience, supervisory or team leader preferred.
• Excellent customer service and communication skills required.
• RSA certificate or willingness to obtain prior to starting.

Responsibilities

• Supervise and support Front of House team during service.
• Lead, train and motivate waitstaff to deliver high-quality service.
• Ensure venue presentation and service standards are consistently maintained.
• Assist with staff coordination and shift management.
• Handle customer enquiries and resolve issues professionally.
• Support management with daily operations and team development.
• Maintain compliance with venue procedures.

Skills

Leadership

Customer service

Organisational skills

Problem solving

Availability evenings/weekends/PH

RSA certificate

Job description

As a Front of House Supervisor, you will play a key role in leading and supporting our FOH team during busy service periods. You'll be responsible for supervising staff, maintaining service standards, and ensuring smooth venue operations while working closely with management.

This is a casual position offering approximately 25-30 hours per week, with the potential for additional hours or full-time work for the right candidate.

Key responsibilities

• Supervise and support Front of House team members during service
• Lead, train and motivate waitstaff to deliver exceptional customer service
• Ensure venue presentation and service standards are consistently maintained
• Assist with staff coordination and shift management
• Handle customer enquiries and resolve issues professionally
• Support management with daily operations and team development
• Maintain compliance with venue procedures

About you

• Previous experience in hospitality, preferably in a supervisory or team leader position
• Strong leadership and communication skills
• A positive attitude and ability to work in a busy environment
• Excellent customer service skills
• Strong organisational and problem-solving abilities
• Availability to work evenings, weekends and public holidays
• Current RSA Certificate (or willingness to obtain prior to commencing employment)

About us

Porters Plainland Hotel is a familiar landmark on the Warrego Highway just an hour's drive from Brisbane, in Queensland's beautiful Lockyer Valley.

Offering award winning dining and bar facilities, a 17-room motel, function rooms, 37 pokies, Keno, TABand two Bottlemart retail stores, this family run Hotel is a thriving business employing over 140staff.

Opportunity to develop your hospitality leadership career

Ongoing training and upskilling opportunities

Supportive and energetic team environment

Flexible casual roster

Potential for additional hours and career progression within the business

Benefits

• Opportunity to develop your hospitality leadership career
• Ongoing training and upskilling opportunities
• Supportive and energetic team environment
• Flexible casual roster
• Potential for additional hours and career progression within the business