Front of House & Office Concierge

Steadfast Group; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Generous leave entitlements

Flexible work options

Wellbeing resources

Employee assistance program

Insurance offerings

Job summary

Steadfast Group Ltd. in Sydney is seeking a Front of House Receptionist to support a welcoming, well-organised workplace. The role involves assisting visitors, managing the Verkada sign-in process, and collaborating with the People Team and Office Manager to ensure smooth daily operations.

You will manage calls, arrange meeting-room setups, handle courier deliveries and provide routine administration. A strong customer-service mindset, reliability and teamwork are essential, along with basic

Qualifications

• Previous experience in customer service role is desirable but not essential.
• Clear and concise written and verbal communication, with the ability to respond professionally to difficult calls and seek support when needed.
• Ability to organise routine tasks, follow agreed priorities and remain calm during busy periods.
• A cooperative team approach and the confidence to use initiative within established procedures and the role’s authority.
• Basic computer skills, including email, calendars and Microsoft Office, with a willingness to learn Steadfast’s telephony and room-booking systems.

Responsibilities

• Create a welcoming, professional and positive first impression for visitors and employees.
• Work closely with the Office Manager and teams across Steadfast to support a smooth workplace experience.
• Take ownership of daily reception, meeting room and office-service routines and complete them reliably.
• Provide clear, courteous assistance to callers, visitors and employees and direct enquiries appropriately.
• Notice presentation, supply or service issues early and raise them promptly with the Office Manager.

Skills

Customer service

Communication skills

Teamwork

Organisational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Verkada sign-in system

Job description

Steadfast Group Ltd. in Sydney is seeking a Front of House Receptionist to support a welcoming, well-organised workplace. The role involves assisting visitors, managing the Verkada sign-in process, and collaborating with the People Team and Office Manager to ensure smooth daily operations.

You will manage calls, arrange meeting-room setups, handle courier deliveries and provide routine administration. A strong customer-service mindset, reliability and teamwork are essential, along with basic