Front of House Team Leader — Elevate Member Experience

Fitness Cartel Australia & New Zealand; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Diamond Gym Membership

Birthday leave

Discounts on supplements & apparel

Future Leaders Program

Leadership development & training

Premium facilities access

Job summary

Fitness Cartel Health Clubs on the Gold Coast is seeking a Front of House Team Leader to guide the Reception Team and oversee day-to-day front-of-house operations. You will create a welcoming environment where members feel valued from arrival through departure.

The role emphasizes leadership, customer service excellence, and strong product knowledge to promote supplements and nutrition ranges. A supportive team atmosphere and ongoing development opportunities are offered.

Qualifications

• Previous leadership or supervisory experience in customer service, retail, hospitality or fitness expected.
• You’ll deliver exceptional member experiences and build positive relationships.
• Confident in retail sales with knowledge of supplements is highly regarded.
• Organised, proactive leader who motivates and develops others.

Responsibilities

• Lead by example, delivering exceptional customer service and creating memorable member experiences.
• Coach and motivate the Reception Team; assist with onboarding and daily guidance.
• Welcome members, handle enquiries, memberships, bookings and retail purchases using club systems.
• Assist café operations, retail sales and confidently recommend supplement and nutrition range.
• Keep reception, café and retail areas clean, stocked, and presented to brand standards.
• Support Customer Service Manager with daily club operations and policy adherence.

Skills

Leadership experience

Customer service

Retail sales

Strong communication

Proactive coaching

Tools

POS systems

CRM software

Club systems

Job description

Fitness Cartel Health Clubs on the Gold Coast is seeking a Front of House Team Leader to guide the Reception Team and oversee day-to-day front-of-house operations. You will create a welcoming environment where members feel valued from arrival through departure.

The role emphasizes leadership, customer service excellence, and strong product knowledge to promote supplements and nutrition ranges. A supportive team atmosphere and ongoing development opportunities are offered.