Front Desk & Workplace Experience Lead

Jones Lang LaSalle Incorporated; South Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Great employee discounts

18 weeks paid maternity leave

Private health insurance discounts

Active social club

Employee assistance program

Novated lease for EV cars

Volunteer time off

Premium offices

Job summary

Jones Lang LaSalle Incorporated in Canberra is seeking a Lobby Host to welcome visitors and staff, support reception duties, and assist with facility operations. You will manage access, onboarding, meeting room bookings, and events while coordinating with cross-functional teams to ensure a seamless workplace experience.

The role requires strong customer service, clear communication, and a proactive attitude to maintain safe, well-organized spaces and respond to daily operational needs.

Qualifications

• Proven track record of delivering exceptional customer service in front-of-house or hospitality.
• Excellent verbal and written communication with stakeholders at all levels, including senior leadership.
• Self-motivated and detail-oriented with ability to manage multiple priorities in a fast-paced environment.
• Basic understanding of facilities services and knowledge of local occupational health and safety requirements.
• Proficiency with technology systems including SharePoint, calendar management tools, and standard workplace software.
• Experience in vendor management, event coordination, or facilities operations within corporate environments (preferred).

Responsibilities

• Greet all visitors, clients, and staff with professionalism and warmth; manage reception duties including refreshments, name badges, calls, and guest escorts.
• Oversee access badge administration, onboarding of new starters, meeting room bookings, and event setups for seamless operations.
• Maintain consumables inventory and conduct daily site inspections to ensure spaces are well-supplied and compliant with quality standards.
• Support event management and coordinate with cross-functional teams on catering, room arrangements, and health and safety compliance.
• Manage IT hardware assets, courier distribution, car parking requests; serve as a key contact during emergencies and site absences.

Skills

Customer service

Front-of-house

Administrative skills

Verbal and written communication

Vendor management

Tools

SharePoint

Calendar management tools

Office software

Job description

Jones Lang LaSalle Incorporated in Canberra is seeking a Lobby Host to welcome visitors and staff, support reception duties, and assist with facility operations. You will manage access, onboarding, meeting room bookings, and events while coordinating with cross-functional teams to ensure a seamless workplace experience.

The role requires strong customer service, clear communication, and a proactive attitude to maintain safe, well-organized spaces and respond to daily operational needs.