Resident Experience Specialist

UniLodge Australia Pty Ltd; Canberra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Inclusive culture

Annual surveys & Viva Engage feedback

Company-paid training & operationallic

Referral bonuses up to $1,000 AUD/NZD

Exclusive hotel & apartment rates

Job summary

UniLodge Living Group is seeking a Resident Experience Team Member to welcome residents, coordinate day-to-day operations and support the General Manager in Canberra. You will help residents, visitors and clients with enquiries related to residency, lifestyle and local areas.

Ideal candidates have experience in real estate, student accommodation or hotel settings, with a focus on problem-solving and delivering high service standards.

Qualifications

• Unrestricted working rights in Australia.
• Cert IV in Real Estate Practice (ACT).
• Excellent communication skills and keen attention to detail.
• Confident in problem-solving and making sound decisions.
• Foundational experience in leasing or property support.

Responsibilities

• Create a friendly environment that delivers an exceptional customer service experience for our residents.
• Assist all prospective residents, in-house residents, and guests in the most efficient and professional manner, exceeding expectations and delivering a high standard of customer service.
• Assist with the day-to-day property management of apartments.
• Manage incoming phone and email enquiries.
• Complete the check in and out process for our residents at the beginning and end of their tenancy.
• Conduct ingoing, routine and exit inspections and condition reports.
• Coordinate maintenance requests and liaise with third parties regarding building facilities management.
• Collection and reconciliation of rent and ancillary revenue payments
• Ensure apartment turnaround times are in conjunction with targeted KPI’s, ensuring routine inspections and repairs are carried out prior to move out.
• Coordinate and deliver community events for residents.

Skills

Unrestricted working rights

Real Estate Practice certification

Excellent communication

Problem solving

Leasing or property support experience

Education

Certificate IV in Real Estate Practice (ACT)

Job description

UniLodge Living Group is seeking a Resident Experience Team Member to welcome residents, coordinate day-to-day operations and support the General Manager in Canberra. You will help residents, visitors and clients with enquiries related to residency, lifestyle and local areas.

Ideal candidates have experience in real estate, student accommodation or hotel settings, with a focus on problem-solving and delivering high service standards.