Front Desk Receptionist

Peninsula Hand Therapy; Mornington; Presencial; AUD 30.000 - 39.000; A tiempo parcial

Descripción de la vacante

Peninsula Hand Therapy in Mornington, VIC is seeking a friendly Front Desk Receptionist for a part-time, on-site role. You will greet clients, manage check-in/out, answer calls, and coordinate appointments to keep the clinic running smoothly.

You will handle basic clerical tasks, maintain patient records, and assist with billing inquiries while delivering excellent customer service in a multidisciplinary, confidential healthcare environment.

Formación

• Strong customer service and communication skills; interact professionally with clients, families, and team members.
• Experience with receptionist duties: greeting visitors, managing appointments, and coordinating front desk operations.
• Proficient phone etiquette; manage multiple calls, inquiries, and messages calmly.
• Solid clerical skills: data entry, record keeping, filing, and using office software (scheduling systems, email, word processing).
• Healthcare or allied health experience is advantageous.
• High attention to detail, reliability, and ability to manage time in a busy clinical environment.
• Ability to work collaboratively in a multidisciplinary team and maintain confidentiality.
• Relevant administrative or customer service training or qualifications are beneficial.

Responsabilidades

• Greet clients and manage check-in/check-out at the front desk.
• Answer and direct phone calls; schedule and confirm appointments; respond to patient inquiries.
• Maintain patient records, process forms, manage correspondence, assist with billing queries.
• Support clinic operations with accurate information handling and administrative tasks.

Conocimientos

Customer service

Communication

Front desk operations

Phone etiquette

Data entry

Record keeping

Time management

Multidisciplinary teamwork

Administrative training

Herramientas

Scheduling systems

Email

Word processing

Descripción del empleo

Company Description

Peninsula Hand Therapy specializes in rehabilitation for injuries and conditions affecting the hand, wrist, arm, and shoulder, including fractures, nerve compression syndromes, tendon and nerve injuries, arthritis, sports injuries, and post-operative reconstruction. The team also supports NDIS and individuals with neurological conditions such as stroke, Parkinson’s disease, and spasticity following acquired brain injury. As a recognized specialty within Occupational Therapy and Physiotherapy, hand therapy at Peninsula Hand Therapy is delivered by professionals with advanced post-graduate qualifications in upper limb rehabilitation. The clinic provides comprehensive care from shoulder to hand, offering a collaborative and supportive environment focused on functional recovery and improved quality of life for clients.

Role Description

The Front Desk Receptionist is a part-time, on-site role based in Mornington, VIC. This position is responsible for greeting clients, managing check-in and check-out processes, and ensuring a welcoming and professional front desk environment. Day-to-day tasks include answering and directing phone calls, scheduling and confirming appointments, handling patient inquiries, and coordinating communication between clients and therapists. The role also involves performing clerical duties such as maintaining patient records, processing forms, managing correspondence, and assisting with billing or payment queries as directed. The Front Desk Receptionist supports the smooth operation of the clinic by prioritizing excellent customer service, accurate information handling, and efficient administrative support.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with clients, families, and team members.
• Experience with receptionist duties, including greeting visitors, managing appointments, and coordinating front desk operations.
• Proficient phone etiquette and ability to manage multiple calls, inquiries, and messages in a calm and organized manner.
• Solid clerical skills, including data entry, record keeping, filing, and use of office software (e.g., scheduling systems, email, word processing).
• Previous experience in a healthcare or allied health setting is an advantage, particularly in patient-facing roles.
• High attention to detail, reliability, and the ability to manage time and priorities in a busy clinical environment.
• Ability to work collaboratively within a multidisciplinary team and maintain confidentiality in line with privacy requirements.
• Relevant administrative or customer service training or qualifications are beneficial.