Front Desk Specialist – Multidisciplinary Clinic

Peninsula Plus; Frankston; On-site; AUD 52,000 - 64,000; Full time

Job summary

Peninsula Plus in the Mornington Peninsula region seeks a warm, friendly front-of-house professional to join our Mornington and Frankston clinics. You will be the first contact for clients, manage scheduling, and support therapists to deliver excellent care.

The ideal candidate will have strong interpersonal skills, experience with Medicare claiming and practice management software, and the ability to multitask in a fast-paced environment while remaining calm and professional.

Qualifications

• Strong interpersonal skills and the ability to communicate clearly with clients, referrers and team members.
• Advanced ability to prioritise, manage deadlines, and stay organized under pressure.
• Experience with Medicare claiming and understanding the systems that support it.

Responsibilities

• Welcome clients at reception and manage front-desk inquiries.
• Coordinate scheduling and bookings to ensure smooth clinic flow.
• Support therapists with administrative tasks to enable efficient care.
• Maintain a friendly, professional reception and handle multiple tasks.

Skills

Interpersonal skills

Emotional intelligence

Communication skills

Team player

Prioritisation

Customer service

Tools

Practice management software

Medicare claiming

Job description

Peninsula Plus in the Mornington Peninsula region seeks a warm, friendly front-of-house professional to join our Mornington and Frankston clinics. You will be the first contact for clients, manage scheduling, and support therapists to deliver excellent care.

The ideal candidate will have strong interpersonal skills, experience with Medicare claiming and practice management software, and the ability to multitask in a fast-paced environment while remaining calm and professional.