Front Desk & Reception - Aloft Perth

Aloft Perth; Perth; On-site; AUD 69,000 - 93,000; Full time

Benefits offered by this job

Discounted Marriott Rates

Fantastic Team

Salary + Benefits

Job summary

Aloft Perth in Rivervale, WA is seeking a professional Front Office Duty Manager to lead daily hotel operations and guest services. This full-time role requires seasoned leadership to oversee check-in/out, guest inquiries, and service delivery across shifts.

The ideal candidate has at least two years in Front Office supervisory or duty-manager roles, an Approved Manager card, and a proven track record of coaching teams to meet service and financial objectives in a fast-paced environment.

Qualifications

• Minimum two years' experience in a Front Office Supervisor, Duty Manager, Assistant Manager, or equivalent hotel leadership role, and Approved Manager card.
• Demonstrated experience independently managing hotel operations and acting as the senior leader on shift.
• Proven ability to lead, coach and hold teams accountable for service, performance and standards.
• Experience handling guest escalations, service recovery and conflicts.
• Strong understanding of Front Office systems, procedures, and Marriott service standards.
• Ability to coordinate multiple departments to deliver outcomes.

Responsibilities

• Manage day-to-day operations and ensure hotel standards are met.
• Assist guests during check-in and check-out processes.
• Handle general inquiries with friendly service.
• Resolve grievances and negotiate with parties when needed.
• Supervise staffing to meet guest service and financial goals.
• Be the on-shift senior leader and expert on hotel operations.
• Build relationships to drive future bookings and guest satisfaction.

Skills

Front Office Leadership

Duty Management

Assistant Leadership

Operations Leadership

Front Office Systems

Marriott Standards

Job description

Rivervale, Full Time, Hospitality
Vacancy Listing Dates 21/09/2026 to 19/10/2026
Please Quote Reference Number 18644

• Seeking a skilled Front Office Duty Manager
• Full time opportunity
• Opportunity to work at Aloft Perth in Rivervale

We want YOU to create exceptional guest experience and outstanding service.

Aloft Perth is located in Rivervale under Marriott International.

We are currently seeking to appoint a professional and experienced Front Office Duty Manager to join our team.

Applicants must have a minimum two years' experience in a Front Office Supervisor, Duty Manager, Assistant Manager, or equivalent hotel operational leadership role, and hold an Approved Manager card.

Duties and responsibilities:

• Manage day-to-day operations and ensure the quality and standards of the hotel are met
• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
• Build and strengthen relationships with existing and new travellers to enable future bookings
• Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals

Applicants will also have:

• Demonstrated experience independently managing hotel operations and acting as the senior leader on shift.
• Proven ability to lead, coach and hold teams accountable for service, performance and operational standards.
• Experience managing guest escalations, service recovery, conflict resolution and operational incidents.
• Strong understanding of Front Office systems, procedures, hotel compliance requirements and Marriott service standards.
• Ability to coordinate multiple departments to deliver operational, guest satisfaction and financial outcomes.
• Excellent communication, judgement and decision-making skills in a fast-paced environment.
• Availability to work a rotating roster including evenings, weekends and public holidays.

When you join our A-Lister Team, you will get access to:

• Discounted Hotel Rates with other Marriott Hotels
• Fantastic Team
• Great Salary of $81,286 + super + benefits

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