Food & Beverage Duty Manager - InterContinental Perth

IHG Hotels & Resorts; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free meals on shift

Laundered uniform supplied

Paid birthday leave

Paid parental leave

Wellness and mental health days

Discounted CBD carparking

Colleague discounts across IHG hotels

Job summary

InterContinental Perth City Centre is seeking a Food & Beverage Duty Manager to lead daily operations across breakfast, Gallery Meeting Suites, and Ascua. Reporting to the Food & Beverage Manager, you will inspire your team, deliver outstanding guest experiences, and drive guest satisfaction and colleague engagement while monitoring venue standards, safety, and compliance.

The ideal candidate will have at least one year of team leadership experience in a busy restaurant or bar, with

Qualifications

• Minimum 1 year of team leadership experience in a busy restaurant or bar.
• Exceptional customer service and guest interaction skills.
• Proven ability to lead a team and drive engagement.
• Strong multitasking and time-management abilities.
• Excellent communication and relationship management with guests and staff.
• Strong beverage knowledge across wines, beers and spirits.

Responsibilities

• Lead day-to-day operations on the floor for Breakfast, Gallery Meeting Suites, and Ascua.
• Ensure high levels of guest satisfaction and colleague engagement.
• Uphold venue standards, safety and brand compliance.

Skills

Team leadership

Customer service

Communication skills

Multitasking

Beverage knowledge

Interpersonal skills

Job description

At InterContinental Perth City Centre we are here to Inspire Incredible by making our valued guests enjoy the finer things in life and discover experiences that cannot be had anywhere else.

Your day to day

We are seeking a Food & Beverage Duty Manager to join the team as the day to day operational leader on the floor for the following areas across the hotel:

• Breakfast
• Gallery Meeting Suites - https://www.ihg.com/intercontinental/hotels/us/en/perth/perha/hoteldetail/meetings-events
• Ascua - https://www.ascua.com.au/

Reporting to the Food and Beverage Manager, your leadership will focus on delivering a strong guest satisfaction & colleague engagement alongside departmental revenue and profit goals using a combination of existing and newly introduced initiatives. In addition, you will take charge of venue standards, safety and compliance requirements ensuring those standards are met.

What We Need From You

You will be an experienced leader who enjoys leading by example and working closely with your team, seeing the value in coaching and developing individuals around you. Your focus on continuous improvement and problem solving will ensure that you are comfortable with accountability for these allocated venues.

The ideal candidate will minimum 1 years team leadership experience in a busy and modern restaurant or bar.

• Exceptional customer service skills and have a high ability to interact with guests & colleagues.
• Demonstrated capability to lead a team and drive their engagement to create a working environment that colleagues love.
• Multi-tasking - the job is varied so the ability to manage multiple high priorities and deadlines will ensure your success.
• Communication skills - guest & colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to and resolve issues in a timely & professional way. Ability to manage relationships with guests, colleagues, third parties using an approach that best reflects the hotel and brand philosophy.
• Drive results and standards - through your drive to sell, ability to implement activations in the venue, and embed standards.
• Passion & drive to delivering excellent customer service & memorable guest experiences.
• Have strong beverage knowledge of wines, beers and spirits.
• Be able to work well in a team environment and support the wider hotel team success.

All candidates must also:

• Have the legal right to work in Australia without limitation or restrictions.
• Have full availability to work across 7 days per week, including weekends, mornings, evenings and public holidays.

What We Offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Free meals on shift
• Laundered uniform supplied
• Paid birthday leave - hip hip hooray!
• Paid parental leave
• Proactive paid wellness and mental health days
• Discounted CBD carparking
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.