Front Desk & Patient Bookings

Work Initiatives; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Complimentary treatment monthly

20% off extra appointments and produk

Team training and social staff events

Job summary

TT Chiropractic & Remedial Massage is looking for a friendly front desk coordinator to join our afternoons team in Surry Hills. This part-time role focuses on turning inquiries into bookings, keeping patient records accurate, and ensuring the clinic runs smoothly.

You'll work 21.5 hours per week, mainly afternoons, with coaching from our Principal Chiropractor and opportunities to grow with the clinic. A positive, proactive attitude helps you shine here.

Qualifications

• At least 1 year in a role requiring conversions or sales.
• Ability to turn inquiries into bookings and guide patients through care.
• Excellent written and spoken communication.
• Attention to detail and record-keeping.
• Calm demeanor on a busy phone.

Responsibilities

• Be the voice on the phone and the first smile at the door.
• Turn enquiries into bookings, and help patients stay on track with their care.
• Check-ins, payments and keeping every record spot on.
• Keep reception looking great, and close the clinic at the end of the day.

Skills

Front desk experience

Phone sales / upsell

Booking management

Customer service

Job description

Most front desk jobs are a phone, a diary and nobody showing you how to be great at it. This one's different.

(Part-Time, 21.5 hrs/Week)

Weekly 1:1 coaching with our Principal Chiropractor. Afternoons, Monday to Friday, in Surry Hills.

TT Chiropractic & Remedial Massage is growing, and we're looking for someone to own our front desk in the afternoons. Not someone who just answers the phone. Someone who turns a "maybe" into a booking, makes every patient feel looked after, and makes the whole clinic run better.

Why this job is worth it

You'll actually be coached. Every week you sit one on one with our Principal Chiropractor. Your calls, your patients, your questions. Plus a weekly team training. You'll learn how to talk to people, how to guide someone to a decision without being pushy, and how to stay calm when everything happens at once. Those skills follow you for life, whatever you do next.

You'll see how a clinic really grows. We started with two people and one room. Six years and 200+ five star Google reviews later, we run on real systems, real numbers and real feedback. You'll be right in the middle of it.

Your work gets noticed. We track what matters and celebrate the wins properly. When you nail it, everyone knows.

Your mornings are yours. Afternoon shifts leave your mornings free for study, training, a creative project, or whatever you're building.

You'll feel good working here. A complimentary treatment every month, 20% off extra appointments and products, and a team that trains together, eats together and genuinely likes each other.

Room to grow. Permanent part-time, with hours that can grow with the clinic.

What you'll do

• Be the voice on the phone and the first smile at the door
• Turn enquiries into bookings, and help patients stay on track with their care
• Check-ins, payments and keeping every record spot on
• Keep reception looking great, and close the clinic at the end of the day

You're probably our person if

• You've done 1+ year in a role where you had to convert or sell: phone sales, retail, memberships, hospitality, or a front desk with booking targets
• You can hear "no", stay warm and still guide someone to a yes
• You notice what needs doing and just do it, without being asked
• You write things down and follow through
• You light up a room, and you're calm on a busy phone
• You want feedback, because you want to get better

A bit about us

We're a genuinely inclusive clinic and a safe space for every patient who walks through the door. Trent and Thiago are partners, and that's part of who we are.

We'll be straight with you: we're a structured clinic. We measure things, we give feedback, and we expect you to run with it. If that sounds exciting rather than scary, you'll love it here.