Chiropractic Associate - Receptionist

True Health Solutions; Melbourne; On-site; AUD 41,000 - 55,000; Part time

Job summary

True Health Solutions in Carlton North is seeking a driven receptionist/admin assistant for casual/part-time hours. 2+ shifts weekly with opportunities for more, including early mornings, evenings and Saturdays. You will greet patients, manage bookings, handle payments and maintain records with care and professionalism.

Experience in healthcare admin is preferred or you may be studying a related field. Proficiency in MS Office and CRM is required, with a neat, courteous and team-focused approach

Qualifications

• 1 year of administrative experience, preferably in healthcare or wellness.
• MS Office, Excel and CRM systems proficiency (Prac Suite).
• Excellent communication and patient-facing skills.

Responsibilities

• Greet and welcome patients and build trustful relationships.
• Answer calls, respond to emails, schedule appointments, recall patients.
• Take payments and balance daily takings with accuracy.
• Maintain patient records and verify health insurance where applicable.
• Prepare treatment rooms and ensure clinic cleanliness and safety.

Skills

Communication skills

Organizational skills

Customer service mindset

Attention to detail

Tools

Microsoft Office

Prac Suite CRM

Job description

We are a long term established (25years) Chiropractic & Wellness clinic based in Carlton North.

$35 ph + super weekdays (neg for experienced applicant)

Looking for a driven and career focussed individual who has a genuine interest in healthcare to join our friendly & energetic team.

Casual or part-time depending on best fit for your circumstances.

Min. 2 shifts per week (15hrs +) with scope for more hours if desired.

Must be available:

Tuesdays & Thursdays (7hr shifts between 7am - 9.30pm)

Saturdays (7am - 3pm fortnightly).

Extra shifts will also be avail Mon & Wed.

The successful applicant will be highly organised, neatly-presented, mature and with a bright, caring nature and excellent communication skills.

Previous experience in a similar position is preferred or studying in similar field.

Receptionist/Admin Assistant Responsibilities:

• Greeting and welcoming patients upon arrival - building genuine relationship with patients.
• Answering phone calls, responding to e-mails, scheduling appointments, and recalling patients.
• Taking payments & balancing daily takings with accuracy.
• Ensuring procedures for Health Funds, TAC, EPC & DVA patients
• Ensuring the Practitioners Calendars are booked efficiently.
• Collecting and recording patients' personal and medical information.
• Verifying payment methods, including patients' health insurance coverage.
• Tracking and ordering inventory/supplements.
• Preparing treatment rooms prior to appointments and maintaining general cleanliness - ensuring that the waiting area and clinic remains in excellent condition at all times.
• Ensuring the safety, compliance, patient confidentiality and procedures are followed at all times.

Requirements:

• Highly proficient in Microsoft Office, Excel and CRM based systems (we use Prac Suite).
• Excellent verbal and written communication skills & able to work in fast paced environment.
• Be extremely organised & diligent in booking patient appointments and ongoing care schedules.
• Able to understand the ordering & follow up process of patient tests (microbiome, DNA, mthfr), X-rays etc
• Strong interpersonal and organisational skills & professional presentation.
• Able to work early morning, late evenings and weekends.
• Current Driver Licence, Own Car, WWC check & Police Check
• Willing to work at short notice to support the team on shift cover where needed.
• 1year administrative experience, preferred within a healthcare or wellness setting or similar.
• MUST have current Drivers Licence and own car.

You're the right person if:

• You're a team player - we value our close - knit team and support each other.
• Must bring positive energy to the team & take pride in your work.
• Value Health and genuinely understand why what we do matters.
• Strong communicator - comfortable with warm conversations with patients, practitioners & team.
• You treat the clinic as if it was your own business and ensure smooth day to day operations, positive and welcoming experience.

Our Values:

• Our patients range from long term & new families to high profile professional sporting personalities & individuals - we have a strong relationship with all of our patients and treat them each with value, respect & the highest level of service, care & confidentiality.
• We focus on delivering quality patient care and service at a highly professional standard.
• We work together as a team & support one another. Patients often see more than one practitioner in our clinic across various modalities ie. we provide a wellness hub.
• We encourage initiative, learning & development and support career progression.

Other Benefits:

• Comprehensive on the job training & support with systems & software.
• Ongoing mentoring, education and development.
• Career progression & opportunities including pathway to Clinic Manager roles or Chiropractor if studying Chiropractic.
• Discounts on all services Chiropractic treatments, Massage, Kinesiology, Counselling, Sauna & Supplements etc.
• Opportunity to develop your skills within a growing clinic.

Pls kindly note this is not a casual holiday job. There is an expectation of longer term tenure (2years min) and we will support you in your career with continuous training & Support.

www.truehealthsolutions.com.au