Medical Receptionist

Octa Medical; Kingswood; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

On-site parking

Cafe adjacent

Supportive admin team

Room to grow

Job summary

Octa Medical is seeking friendly and capable front desk staff to greet patients, answer phones and manage bookings at our Nepean Health Hub clinic. You’ll handle Medicare item numbers billing and keep the waiting area moving smoothly, even on busy days.

The role is mainly part-time or casual, with full-time considered for the right person. You’ll join a collaborative team of clinicians and admin staff committed to patient care and humour on rough Mondays.

Qualifications

• You’ve worked reception in a general practice before and nothing at the desk fazes you anymore.
• Familiar with Best Practice software; if not, training is available but preferred.
• You remain calm when delays occur and manage multiple patients with poise.
• You enjoy working in a team and communicating with clinicians and admin staff.
• You can deliver patient care with a friendly sense of humour on a rough Monday.

Responsibilities

• Greet patients and answer phones with courtesy.
• Book appointments and schedule follow-ups.
• Bill Medicare item numbers accurately.
• Keep the waiting room moving and patients informed.

Skills

Reception experience

Best Practice familiarity

Calm under pressure

Team player

Humor and bedside manner

Tools

Best Practice

Job description

We’re busy. Yep. There’s never a dull day here, and more doctors want to join our clinic, so we need a few more good people at the front desk. If that made you wince, no hard feelings, and this probably isn’t the one for you. If it made you sit up a bit, keep reading.

Who we are

We’re Octa Medical, a health professional owned general practice (not a corporate, no head office in another state, no one called “Regional Operations”). We’re on the ground floor of the Nepean Health Hub, directly opposite Nepean Hospital. We have 26 consulting rooms, plus pharmacy, pathology, imaging and allied health all in the same building. It’s a mixed-billing practice and we see everyone: kids, mums-to-be, people managing chronic conditions, health assessments, and the occasional patient who just wants to tell someone about their holiday.

We have 690 Google reviews averaging 4.9 stars, and plenty of them thank a receptionist by name instead of a doctor. The doctors are fine with this. Mostly.

The job

It’s front desk work, done properly. You’ll greet patients, answer phones, book appointments, bill (you’ll know your Medicare item numbers), and keep a full waiting room moving without anyone feeling like they’ve joined a deli queue.

We’re mainly hiring part-time and casual for now, but full-time is on the table for the right person.

You’ll probably be a good fit if:

• You’ve worked reception in a general practice before and nothing at the desk fazes you anymore
• You know Best Practice. If you don’t, we can teach you, but we’d rather not have to
• You’re the calmest person in the room when a GP is running 40 minutes late and ten people are staring at you
• You like your colleagues and want to work with a team, not just next to one
• Nervous patients feel better after talking to you
• We can teach software. What we can’t teach is good patient care and a decent sense of humour on a rough Monday.

What’s in it for you

• On-site parking. Anyone who’s tried to park near Nepean Hospital knows how much that’s worth
• A café adjacent for the mornings you didn’t get to breakfast. Great staff facilities for the times you don't want to splurge.
• A team of GPs, nurses, a nurse practitioner, physios, an exercise physiologist, a psychologist, pharmacists and admin staff who actually talk to each other
• Room to grow while the practice grows