Clinic Receptionist - Casual

Mindful Psychology; Brisbane; On-site; AUD 32,000 - 40,000; Part time

Job summary

Mindful Psychology in Woolloongabba, Brisbane, is seeking a casual receptionist to support our permanent team. Hours vary, averaging 6–15 hours per week, with shifts across 8:30am–7:00pm Monday to Friday and 8:30am–3:00pm Saturday.

Availability to start in early December and through January is essential, as the role will suit someone flexible and reliable. You will greet clients, book appointments, process payments and private health claims, support clinicians, and contribute to admin, marketing

Qualifications

• Experience in customer service from hospitality, retail, or call centres.
• Comfort with technology and quick to learn new systems.
• Warmth and professionalism in interactions.
• Strong problem-solving and attention to detail.
• Commitment to confidentiality and privacy, acting with integrity.
• Team-first mindset and willingness to pitch in when needed.

Responsibilities

• Welcoming patients and managing appointments.
• Processing payments and handling private health claims.
• Support clinicians to deliver seamless patient experiences.
• Use client management and operational systems to keep things running smoothly.
• Assist with billing and invoicing to providers and clinicians.
• Answer calls and respond to inquiries with warmth and efficiency.
• Assist clinicians with administrative tasks as needed.
• Support practice management with marketing, cleaning and other tasks.

Skills

Customer service experience

Technology comfort

Warmth and professionalism

Problem solving

Confidentiality and integrity

Team player

Job description

Our clinic is looking for a casual receptionist to support our permanent team. Hours per week will vary, though we expect to average 6 to 15 hours per week. This number will increase when other reception team members are on leave or unwell.

Shifts may be rostered any time across our opening hours of 8:30am - 7pm Monday to Friday, and 8:30am to 3pm Saturday.

You must be available to work closing shifts during the week, finishing between 5:30 and 7pm. We're looking to start someone in the role in early December, with availability to work through January. Please don't apply if you don't have this availability, as this role is won't suit you. Ready to go? Get in touch!

You will be:

Confident speaking with clients, clinicians and other team members. We need someone who can easily hold conversations and communicate well. You will be using the phone and speaking face to face, as well as sending emails and documentation.

Able to follow our procedures and contribute to their improvement.

Compassionate and empathetic with our clients.

Willing to contribute to the practice by taking on a variety of tasks related to booking, onboarding and payments for our clients, managing our space, marketing, and other administrative tasks.

Technology literate, especially surrounding data security.

Have excellent attention to detail and problem solving skills.

Available to open the clinic (8:15am) or close (7:00pm) on request, with occasional Saturday availability.

Our team truly appreciates the contributions of our colleagues, and delights in delivering quality work in a pleasant and enjoyable atmosphere. We offer an environment where you can expand your skills and work with great people. If this is of interest to you, please apply with a cover letter, explaining why you're interested in the role, what you're studying and your year of study, and confirming that you have transport to our Woolloongabba clinic.

About us

We are a well established group psychology practice, now in our 12th year of providing great therapy in Woolloongabba. We work to provide a warm, welcoming environment for everyone, supporting a diverse range of presentations and clinical interests. We are committed to maintaining a peaceful, supportive work environment, and value staff happiness as highly as client success! We are resolutely anti-burnout and pro-staff satisfaction, prioritising staff learning and career development.

• Experience in customer service, including from hospitality, retail, or call centre backgrounds
• A natural comfort with technology — you're curious about how systems work and quick to learn new ones
• Warmth and professionalism in equal measure
• Problem-solving instincts and attention to detail
• Commitment to confidentiality and privacy, acting with integrity always
• A team-first mindset and willingness to pitch in when needed

This role isn't for you if:

• You see reception as "just answering phones"
• You aren’t accountable for your mistakes so can’t learn from them
• You struggle to get along with work colleagues
• You’d rather escal**iate** problems than attempt to solve them
• You're uncomfortable with technology or resistant to learning new systems
• Flexibility around hours and occasionally covering for the team feels like too much to ask.

Your role includes:

• Welcoming patients and managing appointments
• Processing payments and handling private health claims
• Supporting our clinicians to deliver seamless patient experiences
• Working with our client management and operational systems to keep things running smoothly
• Assisting with billing and invoicing to payment providers and clinicians
• Answering calls and responding to enquiries with warmth and efficiency
• Assisting clinicians as needed with administrative support
• Assisting practice management with marketing, cleaning and other tasks as needed
• Learning billing arrangements for therapy through medicare, NDIS, workcover and other providersMaintaining the presentation of our clinic
• Proactively managing gaps in your knowledge and learning, growing your skills and job satisfaction

About You

You're calm under pressure, sharp on detail, and genuinely enjoy helping people.

Permanent Australian work rights are required for this position.