Front Desk & Office Admin Coordinator

Atlantic Plumbing Services; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career development

Employee Assistance Program (EAP)

Fruit delivery to office

Employee discounts via Employment Hero

Job summary

Atlantic Plumbing Services in Sydney is seeking a capable receptionist/ administrator to be the first point of contact for clients, contractors and service partners. The role focuses on delivering a seamless customer experience and supporting daily operations.

You will handle phone calls, inbox, job entry in AroFlo, and maintain accurate records while working with our operations and leadership teams. A proactive, detail-oriented approach and strong communication are essential for success.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and organisational abilities.
• Confidence using Microsoft Office and willingness to learn new software.
• Ability to multitask and manage competing priorities.
• Proactive attitude and customer-focused approach.
• Professional presentation and high integrity.
• Previous admin, reception, scheduling, or service-industry experience is advantageous but not required.

Responsibilities

• Answer and direct incoming phone calls professionally and efficiently.
• Manage the company inbox and ensure emails are actioned promptly.
• Provide updates and information to clients, facility managers, and service partners.
• Maintain a professional and welcoming first impression of the business.
• Enter and update jobs accurately within our AroFlo management system.
• Process and monitor work orders through various client portals.
• Maintain accurate records, documentation, and electronic filing systems.
• Assist with general administration and office support duties.

Skills

Communication skills

Attention to detail

Multitasking

Proactive attitude

Customer focus

MS Office

Tools

AroFlo

Job description

Atlantic Plumbing Services in Sydney is seeking a capable receptionist/ administrator to be the first point of contact for clients, contractors and service partners. The role focuses on delivering a seamless customer experience and supporting daily operations.

You will handle phone calls, inbox, job entry in AroFlo, and maintain accurate records while working with our operations and leadership teams. A proactive, detail-oriented approach and strong communication are essential for success.