Office Admin Support

Atlantic Plumbing Services; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career development

Employee Assistance Program (EAP)

Fruit delivery to office

Employee discounts via Employment Hero

Job summary

Atlantic Plumbing Services in Sydney is seeking a capable receptionist/ administrator to be the first point of contact for clients, contractors and service partners. The role focuses on delivering a seamless customer experience and supporting daily operations.

You will handle phone calls, inbox, job entry in AroFlo, and maintain accurate records while working with our operations and leadership teams. A proactive, detail-oriented approach and strong communication are essential for success.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and organisational abilities.
• Confidence using Microsoft Office and willingness to learn new software.
• Ability to multitask and manage competing priorities.
• Proactive attitude and customer-focused approach.
• Professional presentation and high integrity.
• Previous admin, reception, scheduling, or service-industry experience is advantageous but not required.

Responsibilities

• Answer and direct incoming phone calls professionally and efficiently.
• Manage the company inbox and ensure emails are actioned promptly.
• Provide updates and information to clients, facility managers, and service partners.
• Maintain a professional and welcoming first impression of the business.
• Enter and update jobs accurately within our AroFlo management system.
• Process and monitor work orders through various client portals.
• Maintain accurate records, documentation, and electronic filing systems.
• Assist with general administration and office support duties.

Skills

Communication skills

Attention to detail

Multitasking

Proactive attitude

Customer focus

MS Office

Tools

AroFlo

Job description

Atlantic is one of Sydney's largest and most established commercial maintenance plumbing companies, providing essential services to some of Australia's most recognised organisations across NSW and the ACT.

Our team delivers a broad range of maintenance and asset management services, including plumbing, pumps, water, waste and stormwater systems, compliance works, and emergency response. Backed by industry-leading technology and a commitment to exceptional customer service, we're proud of the reputation we've built and the people who make it possible.

The Opportunity

This is a fantastic opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in being organised and detail-oriented.

As the first point of contact for our clients, contractors, and service partners, you'll play a critical role in supporting daily operations and ensuring a seamless customer experience. You'll work closely with our operational and leadership teams, gaining exposure to a wide range of administrative, coordination, and business support functions.

Whether you're looking to build on existing administration experience or develop a long-term career in a growing organisation, we offer a supportive environment where your contribution is valued.

Key Responsibilities

Reception & Customer Service

• Answer and direct incoming phone calls professionally and efficiently
• Manage the company inbox and ensure emails are actioned promptly
• Provide updates and information to clients, facility managers, and service partners
• Maintain a professional and welcoming first impression of the business

Administration & Job Coordination

• Enter and update jobs accurately within our AroFlo management system
• Process and monitor work orders through various client portals
• Maintain accurate records, documentation, and electronic filing systems
• Assist with general administration and office support duties

About You

To be successful in this role, you'll possess:

• Excellent verbal and written communication skills
• Strong attention to detail and organisational skills
• Confidence using Microsoft Office and learning new software systems
• The ability to multitask and manage competing priorities
• A proactive attitude and willingness to learn
• Professional presentation and a customer-focused approach
• A high level of integrity and confidentiality

Previous administration, reception, scheduling, customer service, or service-industry experience will be highly regarded but is not essential.

Why Join Atlantic?

At Atlantic, we're committed to creating a positive, supportive workplace where people can grow and succeed.

We offer:

• Stable, full-time employment with an established industry leader
• Career development and progression opportunities
• Exposure to a diverse and fast-paced business environment
• Supportive leadership and team culture
• Employee Assistance Program (EAP)
• Exclusive employee discounts through Employment Hero
• Weekly fresh fruit delivered to the office