Front Desk & Guest Services Specialist – Holiday Rentals

Coastal Letting Group; Kingscliff; Presencial; AUD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Coastal Letting Group in Kingscliff NSW is seeking a friendly Reception / Guest Service Agent to be the first contact for guests and property owners, handling bookings, inquiries, arrivals and departures with a focus on outstanding service.

You'll work with Front Office and Operations teams in a fast-paced environment, coordinating with housekeeping and maintenance to keep properties guest-ready and ensuring accurate records.

Formación

• Previous customer service, reception, or hospitality experience.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• High attention to detail and organisational skills.
• Confident using computer systems and learning new technology.
• Flexible approach to working weekends, public holidays, and rotating rosters as required.

Responsabilidades

• Provide professional and friendly service to guests and property owners.
• Respond to guest enquiries, bookings, and communications via phone, email, and messaging platforms.
• Multi-platform channel management responding to online travel agent messages such as Airbnb, Booking.com and more.
• Process reservations and maintain accurate booking information.
• Assist with guest arrivals and departures, including check-ins and check-outs.
• Be available and assist with after-hours calls.
• Handle routine guest issues and escalations when required.
• Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready.
• Maintain accurate records and complete administrative tasks.
• Support day-to-day front office operations.
• Ensure company service standards and procedures are consistently followed.

Conocimientos

Customer service

Reception

Hospitality experience

Communication skills

Interpersonal skills

Organisational skills

Tech-savvy

Weekend availability

Herramientas

Resly

Guesty

Hostaway

Descripción del empleo

Coastal Letting Group in Kingscliff NSW is seeking a friendly Reception / Guest Service Agent to be the first contact for guests and property owners, handling bookings, inquiries, arrivals and departures with a focus on outstanding service.

You'll work with Front Office and Operations teams in a fast-paced environment, coordinating with housekeeping and maintenance to keep properties guest-ready and ensuring accurate records.