Guest Service & Front Desk Specialist

AT Hotel Group; Nelson Bay; On-site; AUD 42,000 - 54,000; Full time

Job summary

AT Hotel Group at Mantra Nelson Bay is seeking a friendly Guest Service Agent to deliver outstanding service. You will be the first point of contact, welcome guests, manage check-in/out, handle inquiries, bookings, and payments.

You should possess excellent communication, a proactive attitude, and the ability to work in a fast-paced hospitality environment, including weekends and public holidays. Experience is desirable but not essential.

Qualifications

• Previous customer service or hospitality experience is desirable.
• Excellent communication and interpersonal skills.
• Able to work independently and as part of a team.

Responsibilities

• Welcome and check-in/check-out guests professionally.
• Answer inquiries and provide information about the resort and local area.
• Handle reservations, bookings, upgrades, and special requests.
• Resolve guest concerns promptly to ensure satisfaction.
• Maintain accurate guest records and billing information.
• Support front desk tasks such as phones, emails, and payments.
• Ensure lobby and front desk areas are clean and organised.
• Collaborate with departments to meet guest needs.
• Follow resort security procedures to ensure guest safety.

Skills

Customer service

Hospitality

Communication

Teamwork

Attention to detail

Flexibility

Job description

AT Hotel Group at Mantra Nelson Bay is seeking a friendly Guest Service Agent to deliver outstanding service. You will be the first point of contact, welcome guests, manage check-in/out, handle inquiries, bookings, and payments.

You should possess excellent communication, a proactive attitude, and the ability to work in a fast-paced hospitality environment, including weekends and public holidays. Experience is desirable but not essential.