Front Office Receptionist

Accor; Newcastle City Council; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Heartist program

Discounted Accor rates

Job summary

Ibis Newcastle, part of the Accor group, is seeking a Part Time Hotel Receptionist to join its dynamic team in Newcastle. The role involves welcoming guests, handling check-ins/outs, bookings, and delivering responsive service with heartist values.

Ideal candidates will have prior front desk experience, excellent communication skills, the ability to multitask, and a friendly, proactive attitude. Opera experience is a plus.

Qualifications

• Front office reception experience preferred.
• Professional telephone manner and strong customer service.
• Excellent communication, interpersonal and time management skills.
• Friendly, positive can-do attitude and team player.
• Opera experience desirable.

Responsibilities

• Check guests in and out and maintain accurate guest accounts.
• Take bookings, provide information and enter reservations.
• Answer guest queries promptly and efficiently.
• Address guest requests and handle complaints positively.
• Liaise with inter-departments to assist guests and advise on room moves.

Skills

Customer service

Communication

Time management

Team player

Telephone etiquette

Opera (POS) experience

Tools

Opera

Job description

Company Description

Ibis Newcastle is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment!

Job Description

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Previous hotel front office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential

What Is In It For You

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.