Front Office Receptionist

Accor; Melbourne; On-site; AUD 40,000 - 56,000; Part time

Benefits offered by this job

ALL Heartist

Employee discount at Accor properties

Discounted rates worldwide

Job summary

Ibis Melbourne Hotel & Apartments is seeking a Part Time Hotel Receptionist to join our vibrant Melbourne CBD area, near Queen Victoria Markets. You will manage guest check-in/out, bookings, and guest inquiries with courteous, efficient service.

Join a lively team in a 250-room property, supporting ALL Heartist and Accor loyalty initiatives while delivering memorable guest experiences in a dynamic hotel environment.

Qualifications

• Previous hotel front office reception experience preferable.
• Professional telephone manner and exceptional customer service skills.
• Excellent communication, interpersonal and time management skills.
• A friendly and positive can-do attitude who enjoys working in a team.
• Previous experience Opera desirable not essential.

Responsibilities

• Take initiative to ensure interactions with guests are positive, productive and professional.
• Support and value the contributions of all team members, creating trust and empowering our people.
• Treat guests and team members from all cultures with respect and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non-members.
• Check guests in and out; maintain accurate guest accounts.

Skills

Front desk experience

Customer service

Communication skills

Team player

Opera (PMS)

Tools

Opera

Job description

Company Description

Ibis Melbourne Hotel & Apartments is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

Job Description

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Previous hotel front office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential

What Is In It For You

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.