Front Office Receptionist

Accorhotel; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Heartist program

Discounted Accor rates

Employee benefit card

Job summary

Ibis Melbourne Hotel & Apartments is seeking a Part Time Hotel Receptionist to join our vibrant front office team near Melbourne CBD. You will welcome guests, check them in and out, take reservations, and provide accurate information with warmth and professionalism.

We value a proactive, team-oriented approach, a friendly telephone manner, and strong communication. Opera experience is desirable. This role offers flexible hours and employee benefits through Accor's Heartist program.

Qualifications

• Previous hotelfront office reception experience preferable.
• Professional telephone manner and exceptional customer service skills.
• Excellent communication, interpersonal and time management skills.
• A friendly and positive can-do attitude who enjoys working in a team.

Responsibilities

• Taking bookings, providing helpful information and entering reservations.
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Checking guests in and out and maintaining accurate guest accounts.
• Liaising with inter departments to assist guests and advise of room moves.

Skills

Front desk reception

Customer service

Telephone manners

Team player

Communication skills

Multitasking

Tools

Opera PMS

Job description

Ibis Melbourne Hotel & Apartments is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment!Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation andFood & Beverage,
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.