Front Desk Guest Experience Host (Evenings/Nights)

Travel + Leisure Co.; Dunsborough; Vor Ort; AUD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Professional development funding

Discounted hotel stays across Austral

Great career development opportunities

Zusammenfassung

Travel + Leisure Co. is partnering with Club Wyndham Dunsborough to welcome guests and owners with warmth, while managing the front desk and providing essential information about local attractions and services.

You will greet, register, and assist guests, handle routine paperwork, and use phones, faxes and computers. A strong customer-service mindset and professional grooming are essential for success in this role.

Qualifikationen

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous.
• Have the ability to recognize and solve problems in the workplace.
• Ability to work a flexible schedule, including evening shifts (3pm to 11pm), nights, weekends, public and school holidays.

Aufgaben

• Greet and register owners and guests at the front desk.
• Provide information on local area attractions and services.
• Complete department related paperwork and coordinate with relevant teams.
• Use communication equipment including telephones, facsimiles and computers.

Kenntnisse

Customer service

Communication

Interpersonal skills

Computer literacy

Scheduling flexibility

PMS experience

Tools

Hirum

Fidelio

Opera

Jobbeschreibung

Travel + Leisure Co. is partnering with Club Wyndham Dunsborough to welcome guests and owners with warmth, while managing the front desk and providing essential information about local attractions and services.

You will greet, register, and assist guests, handle routine paperwork, and use phones, faxes and computers. A strong customer-service mindset and professional grooming are essential for success in this role.