Guest Experience Host

Travel + Leisure Co.; Dunsborough; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays across Austral

Great career development opportunities

Job summary

Travel + Leisure Co. is partnering with Club Wyndham Dunsborough to welcome guests and owners with warmth, while managing the front desk and providing essential information about local attractions and services.

You will greet, register, and assist guests, handle routine paperwork, and use phones, faxes and computers. A strong customer-service mindset and professional grooming are essential for success in this role.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Enthusiastic, self-motivated and positive individual.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous.
• Have the ability to recognize and solve problems in the workplace.
• Ability to work a flexible schedule, including evening shifts (3pm to 11pm), nights, weekends, public and school holidays.

Responsibilities

• Greet and register owners and guests at the front desk.
• Provide information on local area attractions and services.
• Complete department related paperwork and coordinate with relevant teams.
• Use communication equipment including telephones, facsimiles and computers.

Skills

Customer service

Communication

Interpersonal skills

Computer literacy

Scheduling flexibility

PMS experience

Tools

Hirum

Fidelio

Opera

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go where opportunity is always on

Club Wyndham Dunsborough is located on the crystal clear waters of Geographe Bay. The surrounding area features an array of picturesque wineries, a beautiful coastline, cultural attractions, caves and other natural wonders.

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Dunsborough team as aGuest Experience Host today!

How You'll Shine

As a Guest Experience Host, you will be responsible for the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information on local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Great career development opportunities

What You'll Bring

To be successful in this role, you will be:

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including evening shifts (3pm to 11pm), nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.