Front Desk & Facilities Lead – Sydney

Iss Global; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

ISS is seeking a Senior Workplace Facilities Assistant to join our Workplace & Facilities team in Sydney. This highly visible, front‑of‑house role creates a warm, professional and seamless experience for employees, clients and visitors while supporting day‑to‑day coordination of our newly refurbished workplace.

Based primarily at reception on the client floor, you will be the face of ISS—ensuring every interaction reflects our commitment to service excellence, safety, and a positive workplace

Qualifications

• 2–3 years minimum in a professional environment.
• Organised and able to manage competing priorities.
• Professionally presented with excellent communication skills.
• Customer-focused and confident interacting with clients and staff.
• Skilled in Microsoft Office and comfortable with general IT systems.
• Experienced in event coordination or workplace support.
• Able to think on your feet and maintain calm in a fast-paced environment.
• Enjoys being part of workplace culture and encouraging engagement.

Responsibilities

• Reception & Customer Service: greet employees and visitors, manage calls and inquiries.
• Workplace Experience & Presentation: ensure meeting rooms and common areas are clean, tidy and well presented.
• Office Operations: support daily workplace operations and resolve issues.
• Meeting & Event Support: assist with room setup, tech basics, training sessions and events.
• Team Support: assist the coordinator and manager and prioritise tasks.
• Communication & Stakeholder Management: maintain professional communication with employees, clients and contractors.
• Safety & Compliance: follow safety procedures and report hazards.
• General Facilities Support: assist with additional workplace duties as directed.

Skills

Reception

Customer service

Meeting room management

Event coordination

Office operations

Stakeholder management

Microsoft Office

IT systems

Tools

Microsoft Office

Job description

ISS is seeking a Senior Workplace Facilities Assistant to join our Workplace & Facilities team in Sydney. This highly visible, front‑of‑house role creates a warm, professional and seamless experience for employees, clients and visitors while supporting day‑to‑day coordination of our newly refurbished workplace.

Based primarily at reception on the client floor, you will be the face of ISS—ensuring every interaction reflects our commitment to service excellence, safety, and a positive workplace