Facilities Administrator

ISS Facility Services Australia and New Zealand; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Learning & development opportunities

Career progression within a global org

Job summary

ISS Facility Services Australia and New Zealand in Sydney is seeking a Facilities Administrator to provide telephone, administrative, commercial and contract support across a new contract. The role reports to the Key Account Manager and works closely with clients, subcontractors and internal teams to ensure requirements are met.

You will manage documentation, respond to queries, coordinate work orders, support procurement and vendor management, and help deliver ISS service standards with a focus

Responsibilities

• Safety, Health and Environment Management
• Ensure compliance with HS&E policies for the contract
• Apply ISS HSEQ policies and regulatory requirements
• Identify hazards and control measures
• Report and investigate HSEQ incidents promptly
• Provide first-line telephone and email support to clients and stakeholders
• Coordinate work orders, client meetings and reporting
• Maintain project documentation and governance records

Job description

Salary: Competitive Package on offer

Be part of something bigger. Be part of ISS.

We’re on the lookout for a Facilities Administrator to work on an exciting new contract across Australia.

This role will report directly into the Key Account Manager.

About the Role

The Facility Administrator is responsible for providing telephone, administrative, commercial, and contract support to ensure the effective management and delivery of facilities management services. The role supports contract compliance, financial administration, reporting, procurement activities, vendor management processes, and service delivery coordination.

The role provides telephone and email support to clients, subcontractors, and internal stakeholders, ensuring enquiries, work requests, and service issues are responded to promptly and professionally.

The Facility Administrator acts as a key link between operational teams, subcontractors, suppliers, and clients, ensuring contractual obligations, reporting requirements, and governance processes are completed accurately and on time.

Key Responsibilities

• Safety, Health and Environment Management
• Apply, enforce and monitor compliance with Client’s HS&E policies associated with the contract.
• Apply, enforce and monitor compliance with all ISS HSEQ policies, procedures and systems, including all associated Commonwealth and State statutory regulations.
• Identify safety and environmental hazards and follow through to control hazards and escal…
• Know safety processes and standards that relate to your work activities.
• Carry out site Incident Reporting and investigations as required and in line with ISS procedure, to meet ISS and client related KPIs such as same day reporting of incidents.
• Ensure HSEQ incidents are reported promptly and investigated thoroughly and agreed corrective action(s) are implemented.
• Provide telephone support to clients and stakeholders.
• Deliver first-line telephone assistance and customer service.
• Respond to enquiries via telephone and provide timely resolutions.
• Document Controlling
• Develop and maintain a close working relationship with the designated client representatives via regular formal meetings.
• Ensure work order tasks are raised, completed and closed out
• Ensure effective communication with client representatives.
• Attend meetings with Clients to co-ordinate activities, strategies, planning to meet business needs.
• Responsible for the registration, distribution and disposition of project documentation in accordance with company standards and project requirements.
• Work in close collaboration with facilities team to support the management of deliverables
• Provide excellence in customer service to internal and external customers to deliver ISS’ Service with a Human Touch.
• Ad-hoc compliance and reporting duties

What We Offer

• Access to employee discounts (including insurance)
• Ongoing learning & development opportunities
• Career progression within a global organisation
• A supportive, inclusive and positive team culture

Our Commitment:

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.