Facilities Assistant

Everi Pty; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

ISS is seeking a Senior Workplace Facilities Assistant to join our Workplace & Facilities team in Sydney. This highly visible, front-of-house role is responsible for creating a warm, professional and seamless experience for employees, clients and visitors while supporting the day-to-day coordination of our newly refurbished workplace.

Based primarily at reception on the client floor, you will be the face of ISS-ensuring every interaction reflects our commitment to service excellence, safety,

Qualifications

• 2-3 years minimum experience in a professional environment.
• Organised, methodical and able to manage competing priorities.
• Professionally presented with excellent communication skills.
• Customer-focused and confident interacting with clients and staff.
• Comfortable with general IT systems and MS Office.
• Experience in event coordination or workplace support.
• Able to think on your feet in a fast-paced environment.
• Enjoys contributing to workplace culture and engagement.

Responsibilities

• Reception & Customer Service: greet employees and visitors, manage calls and enquiries.
• Workplace Experience & Presentation: check meeting rooms, kitchens and common areas; keep spaces well presented.
• Office Operations: support daily operations and resolve issues.
• Meeting & Event Support: assist with room setups, tech, and event coordination.
• Team Support: assist Workplace/Facilities Coordinator and manager with tasks.
• Communication & Stakeholder Management: maintain professional communication with staff, clients and contractors.
• Safety & Compliance: follow safety procedures and report hazards.
• General Facilities Support: perform additional duties as directed.

Skills

Reception

Customer service

Event coordination

MS Office

Communication

Stakeholder management

Safety & compliance

Facilities support

Tools

Microsoft Office

Job description

Job Description

ISS is seeking a Senior Workplace Facilities Assistant to join our Workplace & Facilities team in Sydney. This highly visible, front-of-house role is responsible for creating a warm, professional and seamless experience for employees, clients and visitors while supporting the day-to-day coordination of our newly refurbished workplace.

Based primarily at reception on the client floor, you will be the face of ISS-ensuring every interaction reflects our commitment to service excellence, safety, and a positive workplace culture., As the Senior Workplace Facilities Assistant, you will deliver a blend of reception, workplace coordination, event support, meeting room management and general facilities assistance. You will work closely with the Workplace/Facilities Coordinator, Key Account Manager and broader ISS team to ensure the Sydney office operates smoothly and presents at its best every day.

• Reception & Customer Service Provide a welcoming front-of-house experience, greet employees and visitors, manage incoming calls and respond to workplace enquiries.
• Workplace Experience & Presentation Conduct regular checks of meeting rooms, kitchens and common areas to ensure they are clean, tidy, functional and well presented. Encourage staff engagement in workplace activities.
• Office Operations Support daily workplace operations, resolve issues and elevate where required.
• Meeting & Event Support Assist with room setup, furniture configuration, basic technology, visitor requirements and coordination of training sessions, town halls and client events.
• Team Support Work collaboratively with the Workplace/Facilities Coordinator and Manager, taking ownership of assigned tasks and helping prioritise daily activities.
• Communication & Stakeholder Management Maintain professional communication with employees, clients, contractors and internal teams.
• Safety & Compliance Follow workplace safety and security procedures, reporting hazards and incidents promptly.
• General Facilities Support Assist with additional workplace duties as directed by the manager.

About the Candidate

This role requires someone who is organised, proactive, tech-savvy and confident managing multiple priorities at once-often across several floors., You will thrive in this role if you are:

• Experienced in a professional environment (2-3 years minimum).
• Organised, methodical and able to manage competing priorities.
• Professionally presented with excellent communication skills.
• Customer-focused and confident interacting with clients and staff.
• Skilled in Microsoft Office and comfortable with general IT systems.
• Experienced in event coordination or workplace support.
• Able to think on your feet and maintain calm in a fast-paced environment.
• Someone who enjoys being part of workplace culture and encouraging engagement.