Front Desk & Customer Service Specialist

Hall & Prior Aged Care Group; Melbourne; Sur place; AUD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

On-site parking

Team events

Résumé du poste

Hall & Prior Aged Care Group in Melbourne is seeking a Reception & Customer Service Team Member to be the friendly first point of contact for customers and visitors. You will support the office with administration, respond to inquiries, and help deliver a positive client experience.

The role requires a background in customer service, excellent communication, and strong time management. A friendly demeanour and customer-centric mindset are essential for success in this small, collaborative team.

Qualifications

• Background in customer service in a similar role.
• Strong problem solving skills and attention to detail.
• Excellent time management and organisational skills.
• Excellent verbal and written communication skills.
• High proficiency in MS Office Suite and the ability to learn new systems quickly.
• A positive and friendly demeanour with a customer centric mindset.

Responsabilités

• Being the first point of contact for customers and visitors, by phone, email and in person
• Assisting the Customer Service Team to deliver a great client experience
• Responding to customer enquiries and resolving issues and complaints with a proactive, solution-driven approach
• Maintaining accurate records and handling day-to-day administration using the MS Office Suite and internal systems
• Communicating clearly with customers and colleagues to keep things moving
• Supporting the wider office team across a variety of tasks as needed

Connaissances

Customer service

Problem solving

Time management

Verbal & written communication

Positive attitude

Outils

MS Office Suite

Description du poste

Hall & Prior Aged Care Group in Melbourne is seeking a Reception & Customer Service Team Member to be the friendly first point of contact for customers and visitors. You will support the office with administration, respond to inquiries, and help deliver a positive client experience.

The role requires a background in customer service, excellent communication, and strong time management. A friendly demeanour and customer-centric mindset are essential for success in this small, collaborative team.