Front Desk & Community Hub Coordinator

Yomg Mornington; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Free coffee

Salary packaging benefits

Meals & entertainment salary packaging

Flexible work environment

Annual leave loading

Employee wellbeing program

Extra paid leave for caregiving and/or

Job summary

Youth Projects in Melbourne’s west is seeking a friendly Customer Service Officer to join the Employment & Training team. You’ll be the first point of contact, creating a welcoming space and guiding young people, visitors and staff to the right support with calm, organisation and a can-do attitude.

In this busy role you’ll manage reception, bookings and basic admin, contribute to a positive hub environment and help deliver high-quality, people-centred services every day.

Qualifications

• Experience in customer service, administration or a similar people-facing role.
• Certificate III in Community Services, Employment Services or related study.
• Strong communication and interpersonal skills.

Responsibilities

• Creating a warm, welcoming front-of-house experience.
• Assisting youth, visitors and stakeholders with enquiries and referrals.
• Managing reception, phone calls, appointments and bookings.
• Supporting the team with everyday administration and record keeping.
• Maintaining hub operations and site supplies.

Skills

Customer service

Education

Certificate III in Community Services, Employment Services or related study

Job description

Youth Projects in Melbourne’s west is seeking a friendly Customer Service Officer to join the Employment & Training team. You’ll be the first point of contact, creating a welcoming space and guiding young people, visitors and staff to the right support with calm, organisation and a can-do attitude.

In this busy role you’ll manage reception, bookings and basic admin, contribute to a positive hub environment and help deliver high-quality, people-centred services every day.