Junior Service Receptionist – Start Your Auto Care Career

seek.com.au; Newcastle-Maitland; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Employment stability

Induction training

Career development

Friendly team environment

Safe workplace

Job summary

Charlestown Toyota in Gateshead, NSW is seeking a Junior Service Reception to join our busy service department. This full-time role is the first point of contact for customers and supports scheduling, information collection and payment processing, helping keep the workshop flowing smoothly.

You will work closely with service advisers and technicians, maintain a neat reception, handle inquiries by phone, email and in person, and learn our policies while developing essential administrative and

Qualifications

• Excellent customer service and professional communication.
• Proficient computer literacy and ability to use standard software.
• Strong organisational skills and attention to detail.

Responsibilities

• Greet customers at the service reception.
• Process service requests and book appointments.
• Collect and record vehicle and customer information accurately.
• Handle enquiries via phone, email and in person promptly.
• Explain service procedures and costs clearly to customers.
• Keep reception area tidy and organized.
• Coordinate between service advisers, technicians and customers.
• Process payments and basic financial transactions.
• Maintain confidentiality and follow company policies.
• Support the service team with administrative duties as required.

Skills

Customer service

Communication

Administrative tasks

Basic computer skills

Attention to detail

Team player

Reliability

Tools

MS Office

CRM software

Job description

Charlestown Toyota in Gateshead, NSW is seeking a Junior Service Reception to join our busy service department. This full-time role is the first point of contact for customers and supports scheduling, information collection and payment processing, helping keep the workshop flowing smoothly.

You will work closely with service advisers and technicians, maintain a neat reception, handle inquiries by phone, email and in person, and learn our policies while developing essential administrative and