Front Desk & Resident Experience Specialist

Cushman & Wakefield; Adelaide; On-site; AUD 45,000 - 65,000; Full time

Job summary

Cushman & Wakefield in Adelaide is seeking a Customer Experience Associate to deliver exceptional resident and visitor experiences across on-site services. You will meet and greet visitors, manage reception, and coordinate workplace services to ensure a positive, efficient experience.

With a focus on anticipating needs, you will liaise with contractors, support events, and help maintain safe, well-organised spaces.

Qualifications

• Strong reception or hospitality / customer service background.
• Professional verbal and written communication skills.
• Ability to multi-task.
• Minimum completion of Higher School Certificate.

Responsibilities

• Meet and greet visitors proactively in a timely manner
• Manage reception services to ensure a positive customer experience
• Announce arrival of guests
• Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements
• Accountable for workplace operations
• Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purpose
• Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
• Ensure locker and parking data integrity is maintained
• Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
• Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

Skills

Reception exp

Customer service

Multitasking

Communication

Education

Higher School Certificate

Job description

Cushman & Wakefield in Adelaide is seeking a Customer Experience Associate to deliver exceptional resident and visitor experiences across on-site services. You will meet and greet visitors, manage reception, and coordinate workplace services to ensure a positive, efficient experience.

With a focus on anticipating needs, you will liaise with contractors, support events, and help maintain safe, well-organised spaces.