Dynamic Front Desk & Admin Specialist for Members & Retail

NQ Cowboys Ltd; Townsville City; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Staff benefits across Cowboys Group

Job summary

The NQ Cowboys Group is seeking a proactive Receptionist and Administration Officer to join our team in Townsville. You’ll be the first point of contact for visitors, members, partners, suppliers and stakeholders, delivering a welcoming, professional experience across reception, administration, customer service, retail, membership and ticketing tasks.

You will handle enquiries, maintain records, support office operations and assist with merchandise sales, sign-in coordination, and monthly sales

Qualifications

• 3+ years experience in reception, administration or retail is preferred.
• Excellent written and verbal communication skills.
• Strong computer literacy and data-entry accuracy.

Responsibilities

• Greet visitors and assist members, partners, suppliers and stakeholders.
• Handle telephone, email and in-person inquiries promptly and professionally.
• Provide general administrative support: mail, deliveries, office supplies, filing and records.
• Maintain retail area presentation and assist customers with merchandise purchases.
• Coordinate visitor and contractor sign-in, access and security requirements.
• Prepare monthly retail sales reports for management and stakeholders.
• Resolve issues and respond to complaints with appropriate escalation when needed.
• Identify opportunities to improve administrative processes and customer service outcomes.

Skills

Customer service

Data entry

Microsoft Office

Communication

Organisational skills

Education

Business Admin / Retail qualification

Tools

Microsoft Office

Job description

The NQ Cowboys Group is seeking a proactive Receptionist and Administration Officer to join our team in Townsville. You’ll be the first point of contact for visitors, members, partners, suppliers and stakeholders, delivering a welcoming, professional experience across reception, administration, customer service, retail, membership and ticketing tasks.

You will handle enquiries, maintain records, support office operations and assist with merchandise sales, sign-in coordination, and monthly sales