Part-Time Admin Assistant — Front Desk, Bayside Aged Care

Benetas; Bayside; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Exclusive staff discounts

Flexible working hours & locations

Career development programs

Employee Assistance Programme

Employee referral incentives

Marriott international network

Job summary

The Ritz-Carlton, Melbourne is seeking a Front Desk Agent to welcome guests, manage check-in and check-out, and attend to enquiries with the highest level of hospitality.

Ideal candidates will have OPERA PMS experience, relevant front-desk background, and Australian working rights. Thrive in a fast-paced luxury environment and grow within Marriott International's global network.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.

Responsibilities

• Join our Ladies and Gentlemen and assist guests arriving and departing the hotel through the check-in and departure process
• Handle general enquiries, going above and beyond with each guest experience
• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
• Support the front office team in general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations

Skills

OPERA PMS experience

Guest service experience

Australian working rights

Job description

Front Desk Agent

As one of the Ladies and Gentlemen of The Ritz‑Carlton, Melbourne, you are the most important asset in our service commitment to our guests. By joining us as a Front Desk Agent, you not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz‑Carlton is filled with honesty, respect and the opportunity to grow your career.

Position Summary:

• Join our Ladies and Gentlemen and assist guests arriving and departing the hotel through the check‑in and departure process
• Handle general enquiries, going above and beyond with each guest experience
• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
• Support the front office team in general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to elevate your career
• Self‑motivated, driven and energized in a fast‑paced environment
• Armed with smart solutions and a can‑do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programmes, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Programme
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Equal‑Opportunity Statement: At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.