Front Office - All Rounder

The Branksome Hotel & Residences; Sydney; On-site; AUD 34,000 - 48,000; Part time

Job summary

The Branksome Hotel & Residences in Mascot, NSW, is seeking a Part-time Front Office All‑Rounder to deliver exceptional guest service. You will welcome guests, manage reservations, handle calls, and support checkout procedures with a professional approach.

Ideal candidates will have Opera PMS experience, strong communication skills, and a keen eye for detail. Flexibility for shifts, including weekends and public holidays, is essential for success in this role.

Qualifications

• Sound knowledge of Opera PMS or similar reservation system.
• Excellent communication skills in verbal and written form.
• Ability to work in a fast-paced team environment.
• Strong data entry accuracy and attention to detail.
• Willingness to learn new skills and deliver exceptional guest service.
• Flexible to work early or evening shifts, including weekends and holidays.
• Work rights in Australia.

Responsibilities

• Welcome guests at check-in and verify reservation details.
• Attend to incoming calls and provide outstanding guest service.
• Ensure guest requests are actioned promptly with follow-through.
• Create innovative ways to upsell additional services to guests.
• Maintain professionalism and confidentiality regarding guest information and room keys.
• Process reservations by phone, fax or email.
• Demonstrate high-level telephone manners and communication skills.
• Maintain high levels of customer service at all times.
• Perform shift work including overnights, weekends, and public holidays.

Skills

Opera PMS

Customer service

Communication skills

Attention to detail

Team player

Flexibility

Job description

The Branksome Hotel & Residences – Mascot NSW

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our 4½ stars rating in Tripadvisorand Google review.

CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.

We are currently looking for exceptional individuals to join our team as Part-time Front Office All – Rounder.

About the role:

• Welcome guests at check – in; cross referencing reservations details and fare-welling guests at checkout
• Attend to incoming calls by answering queries and providing outstanding guest service
• Ensure all guest requests are accurately actioned with prompt follow through
• Create innovative ways to up-sell additional services to our guests
• Maintain high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and issuing of room keys
• Process reservations either by phone, fax or email.
• Demonstrate high professional telephone manner and excellent communication skills
• Demonstrate high level of customer service at all times
• Perform shift work including overnight shift, working weekends and public holidays
• Maintain immaculate grooming standard

We are looking for someone with:

• Sound knowledge of Opera PMS or similar reservation system
• Ability to work in a fast-paced team environment
• Strong eye for detail to ensure all data is entered correctly
• Passion to deliver exceptional customer service
• A ‘can do’ attitude and willingness to learn new skills
• Excellent communication skills; including both verbal and written.
• Outstanding administration and organisational skills
• Previous work experience in a five-star hotel in Front office or Reservations environment
• Flexibility and availability to work early or evening shifts across 7 days of the week including public holidays, where necessary.
• Work rights in Australia.