Freight Operations Coordinator — Hands-On Depot (Fixed-Term)

Global Express; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Inclusive parental leave policy

Competitive salary

Upskilling and mentoring

Job summary

Global Express on the Gold Coast is seeking a Freight Operations Coordinator for a fixed-term role at our Arundel depot. You will move between depot floor and office, assisting customers with freight collections and enquiries while handling administrative duties to keep daily operations running smoothly.

The role requires hands-on experience in a depot environment, strong communication, and meticulous data handling.

Qualifications

• Previous experience in customer service, administration, freight coordination or transport operations will be highly regarded.
• Strong communication skills and confidence dealing with customers, drivers and internal teams.
• Comfortable working in a hands-on depot environment, including regularly moving between the office and operational floor and handling small parcels.
• Strong attention to detail and accuracy when completing administrative tasks and documentation.
• Ability to manage competing priorities in a fast-paced operational environment.
• A proactive, reliable approach with the ability to work independently and as part of a team.

Responsibilities

• Assist customers with freight collections, enquiries and damaged freight matters, providing a helpful and professional service.
• Support the movement and handling of small parcels across the depot, including locating, sorting and preparing freight for collection.
• Liaise with customers, drivers and depot staff to coordinate freight movements and resolve day-to-day issues.
• Prepare and manage freight manifests, ensuring consignments are accurately recorded and allocated.
• Complete data entry, freight documentation and general administrative tasks.
• Conduct driver debriefs, process returned paperwork and follow up on discrepancies.
• Carry out freight and documentation audits to maintain operational accuracy and compliance.
• Provide flexible, hands-on support across both the depot floor and administration functions as required.

Skills

Customer service

Administration

Freight coordination

Transport operations

Attention to detail

Teamwork

Job description

Global Express on the Gold Coast is seeking a Freight Operations Coordinator for a fixed-term role at our Arundel depot. You will move between depot floor and office, assisting customers with freight collections and enquiries while handling administrative duties to keep daily operations running smoothly.

The role requires hands-on experience in a depot environment, strong communication, and meticulous data handling.